(Length: 25 pages)
This is a Consumer Technographics document

June 29, 2004

Benchmark 2004 Data Overview

Consumer Technographics North America

by Ted Schadler

with Jed Kolko, Charles Q. Strohm, Sheila Baxter


Executive Summary (This is a document excerpt)

This Data Overview is a graphical analysis of Forrester's Consumer Technographics 2004 North American Benchmark Study. It is our annual guide to technology adoption and forecasts, device ownership, and online behavior based on a survey of 60,010 households. This study reveals how closely related broadband access is to consumers' technology use and behavior online.

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TABLE OF CONTENTS

itemConsumers' Love Affair With Technology Continues

itemThe Five-Year Forecast For Devices And Access

itemBroadband Serves 23.1 Million Households

itemBroadband Households Are More Active Online

itemConsumers Move To Connected Devices

itemThe PC Market: PCs As Entertainment Hubs

itemTelevision's Digital Footprint Is Growing

itemMedia: Broadband Households Watch Less TV

itemOnline Activities: Research Rocks; Email Rules

itemSearch And Access: Only Broadband ISPs Are Growing

itemWireless: Phones Multiply In Mobile Households

itemThe Consumer Telecom Market Moves Steadily Mobile

itemFinance: Broadband Households Bank More Online

itemRetail: Broadband Shoppers Spend More Online

itemAuto And Travel: Broadband Goes With Luxury

itemHealthcare: Broadband Patients Get More Help Online

itemUsing The Data: 60,010 Households, 660 Data Points, and 218 Consumer Brands

itemSupplemental Material

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Analyst: Ted Schadler
Industry: Consumer Technology, Media & Entertainment, Retail
Geography: North America

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