Executive Summary (This is a document excerpt)

The convergence of more structured management processes, such as ITIL, and technical innovations like application dependency discovery has brought configuration management and the concept of the configuration management database (CMDB) to the attention of many enterprises. This holds the promise of a more rational and efficient management of IT operations, which is, in many cases, a major element of IT budgets. While most organizations have bought into the benefits of the CMDB and business service management (BSM) approaches by now, implementation is, as always, a sore spot. Corporations are reluctant to embark on a broad, sweeping strategy that may take years to implement and wonder if a more tactical and process-driven approach would be more effective. As many IT operations still function in firefighting mode, with a fragmented product set, using a top-down approach that focuses on the most critical issues first may be the best and quickest way to reap the benefits of a service management solution.

Buy Risk-Free

Download and print PDF immediately. Price: US $499

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.