Executive Summary (This is a document excerpt)

The challenges IT organizations are facing today in maintaining a complex and dynamically changing IT infrastructure can no longer be supported by manual change control solutions. Tasks such as operating system updates, client refreshes, server updates and consolidations, and updates to the network require a precise and complete inventory of infrastructure components. Effective change management processes and configuration management governance need to be applied in combination with tools that automate these tasks across IT. Many enterprises today have adopted multiple automated configuration management tools for their specific IT subject area. The introduction of configuration management databases (CMDBs) by almost all vendors in this space has converged multiple technologies toward a common goal. A previously fragmented market has shaped itself into a very sizable space with clear leaders but still has plenty of room to grow.

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