For Consumer Product Strategy Professionals (Length: 25 pages)
This is a Consumer Technographics document

August 21, 2007

Social Computing: The Role Of Telcos In User-Generated Content

by Niek van Veen, Paul Jackson

with Michelle de Lussanet, Lauriane Camus


Executive Summary (This is a document excerpt)

Are telco attempts to break into content services misguided? No, telcos can use these content services to shore up consumer relationships, drive demand, maintain the value of communication services, and diversify revenue sources, but only if they deliver a user-generated content (UGC) service along with top-down broadcast-like services such as IPTV. UGC plays to telcos' strengths in network management, security, and hosting and will generate modest revenues in addition to greatly strengthening the consumer broadband proposition.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemEuropean Telcos Aim To Tap The €89 Billion Content Market

itemTelcos Need A New Bottom-Up Content Strategy

itemHow Can Telcos Execute On And Monetize A UGC Strategy?

recommendations

itemSmart Telco Strategists Trial UGC But Are Realistic About Direct Revenues

WHAT IT MEANS

itemContent And Business Models Change — Telcos Could Lead The Way

itemSupplemental Material

Forrester interviewed eight vendors and telcos, including: Alcatel-Lucent, BT, Cisco Systems, France Télécom, Juniper Networks, KPN, LogicaCMG, and Telekom Austria.

Related Research Documents

itemThe Real Business Of Virtual Worlds

March 23, 2007

itemMaking Broadband Triple Play Profitable: IPTV Revenues

November 16, 2006

itemGetting Consumers To Use Mobile Services

September 5, 2006

itemIncumbents' Triple-Play Profitability Crunch

June 9, 2006

itemSocial Computing

February 13, 2006

itemBroadband Creates A Content Business Model

February 6, 2006

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.

Analyst: Paul Jackson
Technology: Communication Service Provider Issues & Technologies, Customer Experience, Data Services, Social Computing & Web 2.0, Telecommunications Services, Telecommunications Services By Region, Web Site Design
Industry: Consumer Electronics, Consumer Media & Entertainment, Consumer Telecommunications, Digital Content, Media & Advertising Trust, Media & Entertainment
Geography: Europe

Archived Teleconference:
The Role Of Telcos In User-Generated Content
Original air date: Wednesday, October 03, 2007
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Ratings and Comments
Rating: 8 out of 10
based on 2 ratings across all roles.
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