Executive Summary (This is a document excerpt)

Most large organizations today use some form of IT change and incident tracking system, making an average of about 500 changes per month. With such a high number of changes, the process of change management becomes critical, and a solid base of information is required to provide management and governance of changes. The best foundation of change information is a configuration management database (CMDB). IT is buzzing about CMDBs, and the adoption (and failure) rates are difficult to determine — for obvious reasons — nobody wants to admit that they failed, and nobody is ready to claim that they have mastered it. The CMDB is the blueprint of an IT organization and should be used as such.

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