Executive Summary (This is a document excerpt)

Forrester's clients are frustrated by their inability to get enterprise search to work as advertised. Facing tough economic times in 2009, information and knowledge management (I&KM) professionals in different industries will go separate ways with search technology, depending on their budget, business sponsorship, and satisfaction with existing investments. Some I&KM professionals will simplify their search approach and realign dedicated resources by exploiting the embedded search in content applications or installing the Google Search appliance. Others will redouble their commitment to search and related information access technologies to encourage secure content retrieval and reuse.

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