Executive Summary (This is a document excerpt)

The lingering impact of the recession in 2009 will motivate business process and applications professionals to focus on value-based strategies for lower operating costs and smaller projects with quicker returns. As enterprise applications vendors face reduced deal pipelines, customers will benefit from more bargaining leverage and will have better opportunities to stabilize rising maintenance fees. Software-as-a-service (SaaS) adoption will continue to gain momentum, moving from mainstream acceptance in domains such as customer relations and human resources to core financials and the broader enterprise resource planning (ERP) footprint. Trends affecting the software ownership life cycle, from selection to retirement, reflect the macroeconomic drivers as well as evolving deployment and software innovation models.

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