Executive Summary (This is a document excerpt)

As workers become increasingly distributed and mobile, work will no longer be confined to always-connected devices. And as firms onboard this younger and more tech-savvy generation of employees (Millennials), who have loftier mobility expectations of IT than Baby Boomers, IT professionals are finding themselves supporting an increasing diversity of mobile devices, OSes, and applications, some of which often conflict with established corporate standards and sourcing practices. IT is also facing heavy pressure to support personal and consumer-grade mobile devices and applications. As a result, firms are struggling to keep pace with a twofold challenge: 1) mobile device management, and 2) mobile security. To help IT professionals with their 2010 to 2011 strategic planning, we have compiled a list of 20 best practices for providing improved mobility support to the business.

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