Business Process & Applications Professional

Get the tools and insight you need to:

Define an applications strategy that maximizes value and protects against vendor lock-in
Continuously improve human resource management processes and technologies
Continuously improve customer relationship management processes and technologies
Continuously improve financial management processes and technologies
Converge business information, processes, and rules
Deliver timely, trusted enterprise intelligence for efficiency and foresight

Featured Research

Five Steps To Building A Recession-Proof Packaged Applications Strategy

A Practical Approach Using Forrester's Long-Term Apps Strategy Framework

Application delivery professionals continue to face tremendous change from new business models, economic crises, changing workforce dynamics, and technology advancement. The current global recession challenges enterprises to tightly align packaged apps strategies with relevant business drivers. With regulatory compliance and operational efficiency as top-of¿mind concerns, enterprises must recession-proof existing strategies to achieve sustainable change, identify opportunities to make business processes more efficient, choose the most effective technology strategy, and reexamine vendor relationships. The near-term goal: Find ways to optimize existing investments in packaged apps in order to free up money to fund not only budget cuts but also potential revenue sources for innovation.