Frequently Asked Questions For JupiterResearch Clients
- What happened to JupiterResearch?
- What is happening to the JupiterResearch Web site?
- Where is my Jupiter research?
- Do I now have access to all JupiterResearch and Forrester Research reports and services?
- Where is my Quantify data?
- I'm a JupiterResearch client. How will I get access to the Forrester.com Web site?
- Will there be new Jupiter research produced in 2009?
- What is a Reader seat?
- What is a Member seat?
- What are Service Units?
- Where can I ask a question about your written research?
- How do I contact a Research Specialist with questions about your written research?
- What are Analyst Inquiries?
- How do I make an Analyst Inquiry?
- Who is my Account Manager?
- I was the Company Administrator for my organization's account on jupiterresearch.com. How do I register users so they can access Jupiter research on Forrester.com?
- What should I do if I have other questions?
Q: What happened to JupiterResearch?
JupiterResearch was acquired by Forrester Research in July 2008 and has brought together the two leading research brands used by marketing and strategy executives. For more information, see the press release.
Q: What is happening to the JupiterResearch Web site?
From January 17, 2009 onward, JupiterResearch reports will be available through Forrester.com. After that date, the JupiterResearch Web site will no longer be available. Clients who have bought a JupiterResearch product will be served through Forrester.com.
Q: Where is my Jupiter research?
If you are a JupiterResearch client, all of the research you bought is now available to you through Forrester.com. We've done this to improve your customer experience — Forrester.com allows clients to search, browse topics, browse research by analyst, and set Research Alerts so you receive the reports you need as soon as they become available. Keep in mind that you won't have access to reports and services that are outside of your contract.
Q: Do I now have access to all JupiterResearch and Forrester Research reports and services?
You will have access to the services you subscribed to. For instance, if you are a Jupiter client who does not also have a Forrester contract, you will only gain access to JupiterResearch documents.
If you are interested in a fuller complement of Forrester's services to make marketing and strategy professionals more successful, please contact your account manager or visit us at www.forrester.com.
Q: Where is my Quantify data?
If you are a JupiterResearch client who purchased Quantify Data on Demand, you can access your data here.
Q: I'm a JupiterResearch client. How will I get access to the Forrester.com Web site?
To access your research after January 17, you only have to visit www.jupiterresearch.com and enter your email address. Once you've entered the email address associated with your JupiterResearch.com account, you will receive an email containing a link to log in to Forrester.com.
If you are already a Forrester Research client with a Forrester Research account, you only have to visit www.forrester.com and log in to your existing account. You will then be able to access both JupiterResearch reports and Forrester Research reports from your Forrester Research home page.
Q: Will there be new Jupiter research produced in 2009?
New research will be produced, though it will be under the Forrester Research brand instead of the JupiterResearch brand.
What is a Reader seat?
These seats include access to our written research and access to the Client Services for technical and content questions.
What is a Member seat?
These seats include access to our written research, access to Client Services, unlimited Inquiry with analysts, and unlimited teleconference access.
What are Service Units?
Clients can purchase Service Units à la carte for any Advisory or structured Consulting service. Non-Member clients can also use them to submit Inquiries, participate in teleconferences, or contact analysts for consulting.
Where can I ask a question about your written research?
All clients have unlimited access to this service. Ask A Research Specialist is the ideal format to answer your questions about our written research. Whether you are seeking tactical or strategic information, our Research Specialists will help you locate the right documents, and they will send you links to all relevant research within 36 hours.
How do I contact a Research Specialist with questions about your written research?
You may contact our Research Specialists by submitting a request online via the Contact Us form or by calling Client Services: +1 866.367.7378 (toll-free in the US and Canada), +1 617.613.5730, extension 4, or +44 20 7323 7650.
All research Specialists' responses are for each client's internal business use only.
Submit a question to a Research Specialist now »
What are Analyst Inquiries?
Analyst Inquiry is a one-on-one analyst interaction conducted as a scheduled 30-minute phone call with a single analyst or delivered as an email response from a single analyst. Analyst Inquiries should be based on our analysts' written research and respective areas of expertise. It is one or two questions about an analyst's existing research and requires no analyst preparation.
Response time varies by response method and priority as follows:
Standard priority: three business days (by email) or six business days (by phone).
Urgent priority: preferably within one business day.
Custom priority: flexible — schedule a future time and date to connect.
Member clients have unlimited access to this service. Readers have access using Service Units or via an enterprise Inquiry license. These analyst interactions are the ideal format to answer a specific question with regard to a research subject, get a feel for applicability, obtain clarification and updates, or even to challenge an analyst's findings or recommendations.
Please note: Analyst Inquiry is supported by those analysts who write for a specific product. Inquires cannot be submitted to analysts working on products that clients have not purchased.
How do I make an Analyst Inquiry?
Schedule an analyst Inquiry by going to the All Analysts page and clicking the "Submit an Analyst Inquiry" link in the right-hand panel, "Ask A Research Question." You can also find the Inquiry-submit form on the Contact Us page.
Schedule an Inquiry now »
Who is my Account Manager?
Your Account Manager's contact information is available on your My Account page. You can also contact your Account Manager directly on the Contact Us page.
I was the Company Administrator for my organization's account on jupiterresearch.com. How do I register users so they can access Jupiter research on Forrester.com?
Please see the instructions for Company Administrators on Forrester.com.
What should I do if I have other questions?
Contact Forrester Client Support by email at clientsupport@forrester.com , or phone us at:
Americas
+1 866/FORRESTER
(+1 866.367.7378)
+1 617.613.5730
8 a.m.-5:30 p.m. Eastern time
Europe
+44 20 7323 7730
09:00-17:30 local office time
