Benjamin Gray Benjamin Gray
Analyst

Research Coverage

Marketing & Advertising, Enterprise Laptops, Enterprise Mobility, Manufacturing, Client Operating Systems & Software, Enterprise Desktops, IT Infrastructure & Operations, Travel, Media & Entertainment, Financial Services, Telecommunications Services, Healthcare & Life Sciences, Client Computing Hardware, Consumer Packaged Goods, Government, High-Tech, Transportation & Logistics, Mobile Operating Systems, Agriculture, Enterprise Mobile Devices, Mobile Software & Platforms, Professional Services, Mobile Services, Retail

Research Focus

Benjamin serves IT Infrastructure & Operations professionals. He is a leading expert on business-class PCs and desktop operating systems, and also researches business-class mobile devices, mobile operating systems, and mobile device management solutions. Benjamin helps Forrester clients develop and improve their strategy around client hardware and client operating systems.

In his research, Benjamin covers such infrastructure-related topics as RFP best practices when purchasing client hardware and operations-related topics as when, why, and how businesses should migrate client operating systems. He writes about the state of the North American and European enterprise and SMB PC, business-class desktop, laptop, and mobile device hardware, desktop and mobile operating systems, and mobile device management.

Benjamin's research and analysis have been widely cited in the press, including business media outlets such as The Wall Street Journal, The New York Times, Bloomberg, USA Today, and The Associated Press and industry media outlets such as InformationWeek, Computerworld, NetworkWorld, eWeek, and InfoWorld.

Previous Work Experience

In his previous position, Benjamin served as a researcher at Forrester. In that role, he interviewed hundreds of executives and technology decision-makers on topics such as communications, networking equipment, security products, PC hardware, mobile device hardware, and enterprise and SMB IT best practices.

Education

Benjamin graduated from Brandeis University with a degree in computer science, Internet studies, and anthropology.

Latest Research

Planned Research

Will Tablet PCs Ever Take Off In Businesses? September 2008
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The Forrester Wave™: Mobile Device Management Suites, Q4 2008 September 2008
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Is Your Handheld Rugged Enough? September 2008
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Corporate Desktop Operating System Trends: Q1 And Q2 2008 September 2008
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Include The iPhone 3G In Your Business's Mobile Strategy September 2008
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Benjamin Gray serves IT Infrastructure & Operations professionals.
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Recent Media Citations
InformationWeek, "Forrester: Don't Wait For Windows 7 To Upgrade," April 17, 2008
Network World, "Microsoft Takes Big Step In Managing Enterprise Handhelds," April 3, 2008
The Wall Street Journal, "Catching Hold Of Computers Set Free," December 18, 2007
Computerworld, "More Enterprises Show Interest In The iPhone," December 6, 2007
The New York Times, "Dell On The Rebound," November 15, 2007
The Wall Street Journal, "Vista Looks To Pioneers," September 18, 2007