Forrester: - Making Leaders Successful Every Day

	Craig Le Clair Senior Analyst

Research Coverage

Information & Knowledge Management, Document Process Outsourcing, Document Imaging, eForms, & Information Capture , Outsourcing, Business-To-Business eCommerce, IT Services, B2B Integration, Enterprise Content Management, eBusiness/eCommerce, Packaged Applications, Business Process Management

Research Focus

Craig serves Information & Knowledge Management professionals. He is a leading expert on information management and enterprise content management (ECM), with a specific focus on electronic forms, document imaging, document management, document output management, document processing services, and document-centric BPM. He also provides guidance on financial services, corporate governance business process, and content-related issues.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years experience in IT and enterprise content management. Most recently, Craig was a vice president at ADP, focused on next-generation solutions for its document management business. Craig was also a co-founder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including stints at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market, which was released in 2005.

Education

Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.

Latest Research

Planned Research