Matthew BrownVice President, Research Director
B2B Sales & Marketing, Collaboration Strategy, Enterprise Collaboration, Enterprise Portals & Search, Enterprise Portals, Intranets, & Extranets, Enterprise Search Platforms, Information & Knowledge Management, Knowledge Management, Marketing & Advertising, Professional Services
Matthew serves Information & Knowledge Management professionals. With more than 12 years of experience, Matthew advises clients in a wide variety of industries around the globe on knowledge management practices and tools.
One of Matthew's primary research objectives is to help clients define and measure the effectiveness of knowledge management strategies. His research covers areas including knowledge management program design, change management, specific tools and methodologies — and addresses broader issues such as the effect of Social Computing on past knowledge management approaches. He focuses on how companies enhance the effect of their workforce using knowledge management practices and technologies such as enterprise portals, search and information access, expertise networks, collaboration tools, and related software.
Considered an authority on information access and collaboration tools, Matthew's research has been cited in the Financial Times, The New York Times, The Wall Street Journal and numerous industry and trade publications. Matthew also frequently presents his research at major industry events and conferences.
Prior to joining Forrester, Matthew held a leadership position for more than five years in global management consulting firm McKinsey and Company's knowledge services operating group. In this role, Matthew led change management and technology programs involving communities of practice, enterprise search, document management, enterprise portal, and expertise location services. Prior to McKinsey, Matthew cofounded and served as vice president of operations for an eCommerce startup based in Austin, Texas. Further professional experience includes consulting and project management at two interactive services firms — serving clients Canon USA, Dell, IBM, PCOrder, Trilogy, and Tivoli on commercial and public sector applications.
Matthew graduated magna cum laude from the Babson College M.B.A. program with a focus on high-tech marketing strategy and management of innovation. Matthew has his B.A. in English and studio arts from Colgate University.
Why Care About The Needs And Attitudes Of US Information Workers? December 15, 2009 BookmarkPDF
Oracle WebCenter Jumps Into The Information Workplace Fray July 07, 2009 (Rating: 10) BookmarkPDF
Deciding Whether Or Not To Use A Portal Platform June 18, 2009 (Rating: 6) BookmarkPDF
Vendor Landscape: Innovation Management Software March 02, 2009 (Rating: 10) BookmarkPDF
An Information Management Professional's Introduction To Innovation Management Tools December 03, 2008 (Rating: 8) BookmarkPDF
Matt enjoys fly fishing and golf.
