Analyst's Photo Name and Title Contact information
Suresh Vittal

Suresh Vittal
Principal Analyst

Research Coverage

Database Marketing, Direct Marketing, Enterprise Marketing Platforms, Marketing & Advertising, Marketing Automation

Research Focus

Suresh serves Direct Marketing professionals. His research agenda focuses on enterprise marketing technologies, database marketing strategies, customer analytics and technologies that make customer insight operational. Suresh helps marketing clients navigate the ever-changing marketing technology landscape and develop data-driven marketing strategies.

 In the past, Suresh has written about contact optimization, inbound marketing, marketing optimization, and the changing enterprise marketing software landscape.

Previous Work Experience

Prior to joining Forrester in 2006, Suresh spent seven years as a consultant with SPSS. At SPSS, he focused on enabling marketing technologies at client companies. Suresh has successfully led the implementation of Web analytics, data mining, real-time marketing, campaign optimization, and enterprise predictive applications in financial services, travel, and pharmaceutical verticals. Prior to SPSS, Suresh worked at NetGenesis, a leading Web analytics provider, where he delivered Web analytics and measurement services to clients.

Education

Suresh has an M.B.A. from Greenwich College, The University of Hull in the UK and an M.S. in computer information systems from Bentley College.

Latest Research

Planned Research

The Customer Analytics Landscape July 2009
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The Forrester Wave: Cross-Channel Campaign Management September 2009
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The Road To The Online Marketing Suite October 2009
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The Emerging Marketing Operations Function November 2009
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Listening For Agencies August 2009
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Did You Know?

Suresh loves reading, golfing, and is a movie addict.


Suresh Vittal serves Direct Marketing professionals.
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Recent Media Citations
CRM, "Autonomy Interwoven Unveils Social Media Analytics Tool," June 13, 2009
CRM, "Marketers Need Technology To Step Up," April 14, 2009
CRM, "Listen and Ye Shall Hear: 2009 Forrester Wave on Listening Platforms," February 13, 2009
Advertising Age, "Who's Tops at Listening to What Consumers Say About Your Brand?," January 23, 2009
CRM, "Predictive Analytics Can Pinpoint Profitable Customers," January 7, 2009
CRM, "Unica Unveils Next Generation Of Affinium Suite," October 1, 2008