For Infrastructure & Operations Professionals

Client Management Software Adoption Trends, 2009  (445 KB PPT)

by Benjamin Gray, November 17, 2009

This presentation analyzes client management software adoption trends across the North American and European enterprise and SMB market.

For Infrastructure & Operations Professionals

Mobile Device Management Trends And Best Practices  (1.9 MB PPT)

by Benjamin Gray, October 28, 2009

Mobile device management has become a must-have solution for any organization that wants to efficiently and cost-effectively manage and secure its handheld devices.

For Infrastructure & Operations Professionals

Twenty Mobile Device Management Best Practices

How To Improve Mobile Support For Your Anytime, Anywhere Workers

by Benjamin Gray, October 21, 2009

As workers become increasingly distributed and mobile, work will no longer be confined to always-connected devices. And as firms onboard this younger and more tech-savvy generation of employees (Millennials), who have loftier mobility expectations of . . .

For Infrastructure & Operations Professionals

Windows 7 Commercial Adoption Outlook

Anticipation Is High As Firms Start Preparing For Their Next PC Standard

by Benjamin Gray, October 15, 2009

Windows XP won't be around forever, and the anticipation for commercial adoption of Windows 7 is reaching a boiling point. With Windows 7 available now for volume license customers and for everyone else on October 22, IT professionals should start preparing . . .

For Infrastructure & Operations Professionals

The Mobile Operating System Wars Revisited

BlackBerry, Windows Mobile, And iPhone OS Lead In The Battle For Enterprise Pockets

by Benjamin Gray, July 28, 2009

The battle for your pocket has some new entrants, and the winner in the enterprise market won't be BlackBerry, Windows Mobile, iPhone OS, Symbian, Palm OS, Android, or even webOS; it'll be you, the individual. Enterprises are headed in the direction of . . .

For Infrastructure & Operations Professionals

Enterprise Support For Mobile Operating Systems  (619 KB PPT)

by Benjamin Gray, July 28, 2009

The battle for your pocket has some new entrants and the winner in the enterprise market won’t be BlackBerry, Windows Mobile, iPhone OS, Symbian, Palm OS, Android, or even webOS; it'll be you, the individual. Enterprises are headed in the direction of . . .

For Infrastructure & Operations Professionals

Corporate Desktop Operating System Trends, Q3 2008 To Q2 2009

Windows XP Erosion Begins As Windows Vista And Mac Ramp Up In The Enterprise

by Benjamin Gray, July 22, 2009

With Windows 7 generally available on October 22, 2009, most IT operations professionals are in a holding pattern. They successfully standardized on Windows XP, couldn't justify an upgrade to Windows Vista in tough economic times — or simply didn't even . . .

For Infrastructure & Operations Professionals

Plan Now For Licensing Windows 7

Analyzing Your Options For Upgrading Today Can Save You Down The Road

by Christopher Voce, Benjamin Gray, July 22, 2009

Windows XP has remained the corporate desktop operating system (OS) standard for most enterprises for several years, but its reign will end with the availability of Windows 7 to IT professionals as early as August 6, 2009. Windows 7 is shaping up to be . . .

For Infrastructure & Operations Professionals

The Forrester Wave™: Mobile Device Management Solutions, Q2 2009

Sybase And RIM Lead, With Motorola, Good, And Microsoft Not Far Behind

by Benjamin Gray, April 27, 2009

In Forrester's 92-criteria evaluation of mobile device management vendors, we found that Research In Motion (RIM) and Sybase lead the pack with their superior mobile device configuration, management, and security capabilities and strongest market presence. . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: Mobile Device Management, Q2 2009

by Benjamin Gray, April 16, 2009

As businesses embrace mobility, IT operations professionals must decide how best to manage and secure their increasingly mobile and distributed population. Faced with shrinking budgets and growing demand for device diversity, mobile device management . . .

For Infrastructure & Operations Professionals

Get Ready For Windows 7

Deploy Windows Vista Now Or Test Apps And Hardware Against Windows Vista For Greater Compatibility With Windows 7

by Benjamin Gray, April 14, 2009

Windows 7 is slated for release within the next nine months — and even sooner if the signs of an early release come to fruition. IT operations professionals need to start preparing for it now, and the best way to prepare for Windows 7 is by deploying . . .

For Infrastructure & Operations Professionals

Building Your Business' Mobile Strategy  (1.5 MB PPT)

by Benjamin Gray, April 13, 2009

The time is now for IT to get smarter about managing mobility, and firms must recognize the importance of device management and security.

For B2B Market Research Professionals

PC Budgets And Operating Systems  (184 KB PPT)

by Benjamin Gray, Frank E. Gillett, February 27, 2009

Firms report on their budget for PC purchases and operating sytems.

For Infrastructure & Operations Professionals

Enterprises Warming To Windows Vista

Thirty-One Percent Of Enterprises In North America And Europe Have Begun Deployments, But Penetration Is Still Under 10%

by Benjamin Gray, January 30, 2009

Forrester recently completed its annual hardware survey, and we found that IT managers at North American and European enterprises are slowly warming to Windows Vista. Thirty-one percent of IT decision-makers reported that they have already begun their . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: Windows Vista, Q4 2008

by Benjamin Gray, November 5, 2008

Windows Vista and its successor, Windows 7, are top of mind for most desktop operations professionals these days, and this is reflected in the regular stream of inquiries Forrester receives from clients and non-clients alike. Between January and August . . .

For Infrastructure & Operations Professionals

Inquiry Spotlight: Enterprise Mobility, Q4 2008

by Benjamin Gray, Chris Silva, October 7, 2008

From January to June 2008, Forrester's IT infrastructure and operations team fielded 1,332 inquiries, which included a myriad of wide-ranging enterprise mobility technology adoption and strategy questions. As firms evolve their investments in enterprise . . .

For Infrastructure & Operations Professionals

Corporate Desktop Operating System Trends, Q4 2007 Through Q2 2008

Windows Vista Deployments Are Finally Ramping Up, While Mac Continues Its Slow March On The Enterprise

by Benjamin Gray, August 22, 2008

IT operations professionals need to prepare for a more decisive shift in their desktop operating system (OS) strategy. Why now? Because Microsoft released Windows Vista to the general public more than 18 months ago — which is typically how long IT departments . . .

For Infrastructure & Operations Professionals

The Mobile Operating System Wars Heat Up

As The Battle Plays Out, Businesses Should Focus On The Big Four: BlackBerry, Windows Mobile, Mac OS X, And Symbian

by Benjamin Gray, July 28, 2008

To even seasoned IT operations professionals, the mobile operating system market more resembles the Wild West than the standardized, locked-down PC environments that they're accustomed to managing. Established players like Research In Motion (RIM), Microsoft, . . .

For Infrastructure & Operations Professionals

Is Your Laptop Rugged Enough?

Panasonic And General Dynamics Itronix Push Rugged Laptops To New Extremes

by Benjamin Gray, July 22, 2008

As IT operations professionals segment their mobile users, it's important to include work environments and travel schedules in the mix. While it might involve only a small percentage of employees for most enterprises, some workers demand laptops that . . .

For Infrastructure & Operations Professionals

Build Your Business's Mobile Strategy Around Device Management And Security

Now Is The Time That IT Gets Smarter About Managing Mobility

by Benjamin Gray, July 22, 2008

As businesses embrace mobility, IT operations professionals are facing new challenges. But gone are the days when stodgy IT departments fight this business imperative. Most organizations today are simply trying to get smarter about how to manage and secure . . .

For Infrastructure & Operations Professionals

The Business Mobility Imperative

To Remain Competitive, Establish A Mobile Operations Role Within Your Organization

by Chris Silva, Benjamin Gray, June 9, 2008

Whether brought in by employees or distributed by employers, mobile devices enable flexibility, increase productivity, and protect business continuity. However, most companies take a scattered approach to usage, procurement, management, security, and . . .

For Technology Product Management & Marketing Professionals

The PC Purchase Process For SMBs

Tech Marketers Should Develop New Offerings Based On The State Of The PC

by Benjamin Gray, April 25, 2008

PC manufacturers worldwide are turning their attention to new growth opportunities. After commoditizing the enterprise market, their next logical progression downmarket is to small and medium-size businesses (SMBs). Although SMBs have always been an important . . .

For Infrastructure & Operations Professionals

Answering The Most Frequently Asked Mobile Device Management Questions

by Benjamin Gray, April 18, 2008

Because mobile device management means different things to different roles within a business, there's a lot of confusion in the market today. For help desk staff and mobile operations professionals, it's the tool you administer that manages the entire . . .

For Infrastructure & Operations Professionals

Treating Wireless Email Headaches

Before You Mobilize More Employees — Expand Your Wireless Email Support

by Michele Pelino, Benjamin Gray, Chris Silva, April 17, 2008

Today, wireless email has been deployed or is being deployed by 85% of enterprises in North America and 70% in Europe — and growth is continuing in more regions, into small and medium-size businesses (SMBs), and deeper into enterprises as mobility extends . . .

For Infrastructure & Operations Professionals

Building The Business Case For Windows Vista

Five Reasons To Start Your Company's Migration Soon

by Benjamin Gray, April 16, 2008

Worldwide, businesses' reactions to Windows Vista have been mixed. Most companies are well under way with their software and hardware compatibility testing and are planning to start their deployment toward the end of this year and into 2009. Others have . . .