For Enterprise Architecture Professionals

Global Banking Platform Deals 2008: Functionality

Three Top Functional Areas Drive Banking Platform Projects

by Jost Hoppermann, August 20, 2009

Forrester surveyed 17 vendors of globally deployed banking platforms on their 2008 deals and analyzed the results from a functional and regional perspective. This analysis shows that the global perspective and regional perspectives differ: While there . . .

For B2B Market Research Professionals

IT Services: Banking And Insurance Services Budget Data  (542 KB PPT)

by Ellen Carney, August 6, 2009

A data chart on IT services banking and insurance budget data.

For B2B Market Research Professionals

IT Services: Banking And Insurance Services Sourcing Data  (457 KB PPT)

by Ellen Carney, August 6, 2009

A data chart on IT services sourcing data in banking and insurance.

For B2B Market Research Professionals

IT Services: Banking And Insurance Service Provider Selection And Satisfaction Data  (546 KB PPT)

by Ellen Carney, August 6, 2009

Data chart on IT services banking and insurance service provider selection and satisfaction data.

For B2B Market Research Professionals

IT Services: Banking And Insurance Vendor Management Practices Data  (606 KB PPT)

by Ellen Carney, August 5, 2009

Data chart on IT services vendor management data for banking and insurance industries.

For Enterprise Architecture Professionals

Global Banking Platform Deals 2008: Regions

Some Like It Hot

by Jost Hoppermann, July 31, 2009

Forrester surveyed 17 vendors of globally deployed banking platforms on their 2008 deals and analyzed the results with a regional perspective. This analysis shows that North America joined Asia Pacific and Europe as one of the most active regions, and . . .

For B2B Market Research Professionals

Telecom And Networks North American Insurance And Banking Contact Center Data  (453 KB PPT)

by Ellen Carney, July 10, 2009

These data charts detail how the global recession has affected telecommunications spending and how contact center spending and support in banking and insurance are affected.

For B2B Market Research Professionals

Telecom And Networks North American Insurance And Banking Budget Data  (456 KB PPT)

by Ellen Carney, July 10, 2009

These data charts detail how the global recession has affected telecommunications spending and how budget spending and support in banking and insurance are affected.

For Enterprise Architecture Professionals

Case Study: Deutsche Bank Turns To Business Architecture To Transform Business-IT Alignment

by Gene Leganza, June 24, 2009

Enterprise architecture (EA) programs are becoming more business focused, helping IT deliver greater value to the business. Business-focused EA teams are developing the "next practices" for interacting with the business, collecting and analyzing data, . . .

For Consumer Market Research Professionals

Technographics® Survey Highlight: North American Technographics Banking Online Survey, Q1 2009 (US)  (718 KB PPT)

by Corina Matiesanu, June 22, 2009

This highlight deck summarizes the key findings from Forrester’s North American Technographics Banking Online Survey, Q1 2009 (US).

For Technology Sales Enablement Professionals

Hot Banking Tech Companies To Watch In 2009: Q2 Update

by Ellen Carney, June 17, 2009

The banking industry continues to suffer from the global recession and backlash from last fall's financial crisis. While it's tempting to believe that bank-related technology investment is dead, financial services firms are actively looking for specialized . . .

For Enterprise Architecture Professionals

Case Study: Wachovia Demonstrates The Value Of Business Architecture

by Jeff Scott, June 12, 2009

As interest in business architecture heats up, IT and business executives are asking how they can use business architecture to drive value. Many organizations have started business architecture initiatives, but few have reached the point of producing . . .

For Enterprise Architecture Professionals

Case Study: EA Aligns IT With Business' Emergent Strategy

by Gene Leganza, June 10, 2009

Enterprise architecture (EA) programs are becoming more business focused and helping IT to deliver greater value to business. Business-focused EA teams are developing the "next practices" for interacting with the business, collecting and analyzing data, . . .

For Enterprise Architecture Professionals

Global Banking Platform Deals 2008: Vendors

We Identify Globally And Regionally Successful Vendors

by Jost Hoppermann, June 4, 2009

Forrester surveyed 17 vendors of globally deployed banking platforms on their 2008 deals. Overall, looking at participants of both the 2007 and 2008 survey, counted deals shrunk by 10% from 2007 to 2008. Only two vendors of those participating in the . . .

For Technology Sales Enablement Professionals

Demand Insights: Predictive Analytics In The Financial Services Sector

How IBM Helps Banks And Insurers Get The Business They Really Want

by Ellen Carney, June 2, 2009

Banks and insurers do a great job acquiring customers, but they fall down when it comes to cross- and upselling other services. Few financial services institutions even know if the customers they have are actually the kind of business that they want. . . .

For Enterprise Architecture Professionals

Global Banking Platform Deals 2008: Setting The Stage In A Maturing Market

by Jost Hoppermann, May 19, 2009

Forrester surveyed 17 vendors of globally deployed banking platforms on their 2008 deals. The outcome? The two top groups remained largely unchanged: Oracle and Temenos are the two Global Power Sellers; while the "old" Global Challengers Infosys Technologies, . . .

For Technology Sales Enablement Professionals

Hardware Tech Marketers Bank On The Small Financial Services Market

by Ellen Carney, May 6, 2009

Not too long ago, IT hardware vendors banked on the business they got from financial services industry giants like Morgan Stanley, The Royal Bank of Scotland, and AIG. When the Wall Street bubble burst, hardware tech vendors like Cisco Systems, Dell, . . .

For Sourcing & Vendor Management Professionals

Banks Should Change Their Service Provider Requirements Based On A Value Road Map

by Euan Davis, April 24, 2009

As sourcing models buckle under market pressure, sourcing leaders are responding by aligning strategies along a continuum of sourcing behaviors. These behaviors follow a road map for value creation that banking clients can use to align and test vendors' . . .

For Sourcing & Vendor Management Professionals

Inquiry Spotlight: Banks' Key Outsourcing Questions

by Euan Davis, April 24, 2009

Forrester has noticed an increase in outsourcing questions from banking clients — not surprising, given the tremendous pressure banks face today. These inquiries highlight a variety of outsourcing-related concerns, from tactical rate questions to broader . . .

For Technology Sales Enablement Professionals

Discovering Tech Opportunity In Islamic Finance

Big Segment Captures Banker And Tech Vendor Attention

by Ellen Carney, Jost Hoppermann, April 6, 2009

The move to Islamic banking will challenge conventional bank IT, which means strong opportunities for tech vendors with expertise and experience in rolling out Islamic finance systems. In the face of a deep and long-lasting recession, conventional banks . . .

For Enterprise Architecture Professionals

A First Look At Islamic Banking

Large And Growing Segment Captures The Attention Of Conventional Banks

by Jost Hoppermann, Ellen Carney, March 26, 2009

Islamic finance and in particular Islamic banking is a growing segment within multiple countries as well as on a global level. Conventional banks increasingly show interest in Islamic banking. Enterprise architects need to understand the key principles . . .

For Sourcing & Vendor Management Professionals

Forrester's Road Map For An Industry In Crisis

Sourcing's Role In The Banking Recovery

by Euan Davis, March 13, 2009

The shockwaves reverberating through the battered banking sector offer an opportunity for banking sourcing groups to reinvent their standing in the organization as decision mandates shift and new power bases emerge. Bold executives will take this opportunity . . .

For Technology Sales Enablement Professionals

Inquiry Insights: Financial Services, Q4 2008

What Was On The Minds Of Bank And Insurer Roles In '08?

by Ellen Carney, March 10, 2009

To understand how the recession, particularly the collapse of Wall Street and the housing market, is affecting technology decision-makers in the financial services industries, Forrester sorted through more than 20,000 inquiries that it received during . . .

For Customer Experience Professionals

Customer Experience Best Practices From 2008 Finance And Consumer Marketing Forums EMEA

by Jonathan Browne, February 3, 2009

In November 2008, Forrester held concurrent forums in London for consumer marketing and financial services professionals. Leading companies and their design agencies offered insight into their best customer experience practices. Mike Thompson of Barclays . . .

For Enterprise Architecture Professionals

The Forrester Wave™: Global Banking Platforms, Q1 2009

A Compact Group Of Banking Platforms Offers Agile Banking Support

by Jost Hoppermann, January 30, 2009

Forrester evaluated world-leading banking platform products across 108 criteria and found that Infosys Technologies with Finacle, TCS Financial Solutions (TCSFS) with TCS BaNCS, and Temenos with T24 are in the Leader category. Infosys with Finacle scores . . .