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Financial Services
Financial Services research analyzes the impact of technology on how retail financial services are manufactured, sold, and serviced. This research helps banking, insurance, investment, and credit executives understand emerging trends in technology and how consumer attitudes will affect their adoption of new products and services. Our banking research has a special emphasis on electronic payments; our wealth management research is particularly strong on the electronic delivery of advice.
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For eBusiness & Channel Strategy Professionals
Organizing For eBusiness In Financial Services: Panel Study Results
by Bill Doyle, November 7, 2007
Forrester recently surveyed members of our eBusiness, channel and product management research panel to examine organizational models and structures. Most panelists from large financial services institutions report that their firm has more than one eCommerce . . .
For eBusiness & Channel Strategy Professionals
Topic Overview: North American Retail Financial Services
by Bruce D. Temkin, February 2, 2007
Forrester's North American retail financial services research helps eBusiness, product management, marketing, and customer experience executives understand emerging trends in both consumer attitudes and technology. Our research spans banking, brokerage . . .
For Business Process & Applications Professionals
Financial Services Firms Are Making IT Governance Progress
Business Lines And IT Are Collaborating More Frequently
by Mary Pilecki, February 2, 2007
Over the past year financial service (FS) firms have made progress in breaking down the silos within the IT group by moving to centralized organizations. Noteworthy progress has also been made in the IT groups' collaboration with the lines of business . . .
Banking Silos Create IT Governance Roadblocks
by Mary Pilecki, January 5, 2006
Banks plan to increase spending on IT, but will not get the most out of these investments unless they address ongoing issues with IT governance. Banks can overcome some of the structural problems caused by their organizational silos by raising process . . .
