For eBusiness & Channel Strategy Professionals

The Forrester Wave™: CDHP Platforms, Q2 2009

Several New Leaders Emerge In A Rapidly Maturing Market

by Carlton A. Doty, May 29, 2009

In Forrester's 60-criteria evaluation of consumer-directed health plan (CDHP) platform vendors, we found a tight group of four Leaders with proven ability to serve multiple stakeholders well and to deliver a subscriber experience that stands out from . . .

For eBusiness & Channel Strategy Professionals

Global Expansion Through International Shipping

Serving Customers In International Markets From A Domestic Base

by Zia Daniell Wigder, March 25, 2009

With budgets squeezed in today's economic environment, many US companies are looking for low-cost options to tap into international consumer demand. International shipping provides a way for merchants to test international waters and diversify revenues . . .

For eBusiness & Channel Strategy Professionals

Outsourcing eCommerce With Fewer Options

GSI Commerce Acquires Accretive, Leaving Retailers Little Choice

by Bill Mirabito, September 17, 2007

GSI Commerce acquired full-service eCommerce provider Accretive Commerce in August 2007 for $97.5 million in cash. With the purchase, GSI eliminated the only significant competition left for full-service eCommerce and increased its client count by 14. . . .

The Checkout Tools That Boost eBusiness

Why Paypal, Bill Me Later, And Google Checkout Work

by Sucharita Mulpuru, January 17, 2007

As online businesses struggle to find ways to maintain double-digit growth year after year, a slew of options that aim to boost checkout conversion have emerged as promising tools in the quest to grow sales. PayPal, Bill Me Later, and Google Checkout, . . .

The Forrester Wave™: Commerce Platforms, Q3 2006

ATG, Escalate Retail, And IBM Lead For B2C Sites; Comergent And IBM Lead B2B

by Tamara Mendelsohn, September 14, 2006

Forrester evaluated leading commerce platform vendors across 175 criteria and found that ATG, Escalate Retail, and IBM offer the most complete and sophisticated solutions for organizations selling directly to consumers. For channel management professionals . . .

Consumers' Research Of Hospital Quality Lags Interest

Health Plan Execs Should Still Press Forward With Provider Selection Tools

by Katy Henrickson, June 23, 2006

Health plan executives recognize that hospital quality comparison tools are an important piece of their consumer-directed health plan (CDHP) toolbox, but consumers who need the tools most — those who are receiving elective care at hospitals — aren't using . . .

Making Sense Of Hosted Commerce Platforms

by Tamara Mendelsohn, March 17, 2006

Interest in hosted commerce platforms continues to grow as brand manufacturers without eCommerce expertise go direct, retailers look to explore international markets with less risk, and small and medium-size online sellers push vendors to offer more competitive . . .

Commerce Platforms: Build Or Buy?

Firms Shouldn't Waste Time And Resources To Build Commerce Platforms

by Tamara Mendelsohn, January 20, 2006

According to Forrester's Business Technographics® data, in 2006, 37% of North American and European enterprises that sell products or services online will either purchase or upgrade a commerce platform. As these firms re-evaluate their eCommerce technologies, . . .

Technology For Taking eCommerce Sales Abroad

Centralize Tech Investments For International Sites

by Tamara Mendelsohn, July 29, 2005

As online retailers turn their attention toward foreign markets to spur the next stage of growth, concerns about global brand perception and consistent customer experience emerge. To ensure global consistency and control and to provide differentiation . . .

The Forrester Wave™: Commerce Platforms, Q2 2005

Lab-Based Evaluation Of Top Commerce Platform Vendors Across 200 Criteria

by Tamara Mendelsohn, April 29, 2005

This Forrester Wave includes a detailed, customizable data spreadsheet; presentation resources; and in-depth evaluations of the following vendors: ATG, BroadVision, IBM, Microsoft, and Oracle

Over the past 10 years, commerce platforms have evolved into much more than just a shopping cart to manage transactions. Today, they are the key to building a whole new sales channel that can stand alone or work in conjunction with existing channels. . . .

For Business Process & Applications Professionals

Three New B2C eCommerce Options

Venda, LaGarde, And ATG On-Demand Broaden Choices For Hosted eCommerce

by Andrew Bartels, April 4, 2005

The landscape of B2C eCommerce options has been slowly shifting from licensed software products to hosted and subscription-based software services. However, the limited ability to customize products from eCommerce application service providers has served . . .