For Enterprise Architecture Professionals

Case Study: Wachovia Demonstrates The Value Of Business Architecture

by Jeff Scott, June 12, 2009

As interest in business architecture heats up, IT and business executives are asking how they can use business architecture to drive value. Many organizations have started business architecture initiatives, but few have reached the point of producing . . .

For Enterprise Architecture Professionals

The Future Shape Of Banking Architecture In 2023

Industrialized Banking And The New CRM Will Support High-Touch

by Jost Hoppermann, November 14, 2008

Forrester's research on banking IT in 2023 identified a series of requirements and the architectural layers of the future banking platform. The key layers show: (1) a focus on personalized customer services and real-time information analysis; (2) a separation . . .

For Enterprise Architecture Professionals

Intelligent Devices Will Drive Ubiquitous Banking

Smart Devices Will Shape High-Touch Banking

by Jost Hoppermann, September 23, 2008

An increasing number of banks are working on their long-term business and IT visions of the future, continually realigning their IT strategies. To help enterprise architects better understand the business and IT environment of the future, Forrester surveyed . . .

For Enterprise Architecture Professionals

Bank Branches Are Here To Stay — But With Key Differences

High-Tech Will Drive High-Touch Banking

by Jost Hoppermann, September 19, 2008

An increasing number of banks are working on their long-term business and IT visions of the future, continually realigning their IT strategies. To help enterprise architects better understand the business and IT environment of the future, Forrester surveyed . . .

The Multichannel Organization

Effective Multichannel Solutions Need Strong Cross-Unit Organizational Support

by Jost Hoppermann, August 30, 2006

Companies have wrestled with multichannel solutions for years. Today, technology is available to build comprehensive multichannel platforms — but that's not the main problem. Firms struggle to distribute information across channels and offer true multichannel . . .

European Financial Services: Top Five Areas For Renewal — And Why They Make Sense

by Jost Hoppermann, December 14, 2005

A recent survey identified five top initial focal points for renewal in European financial services companies: architecture and application infrastructure as well as core banking, multichannel, central customer/party management, and enterprise management. . . .

For Business Process & Applications Professionals

The Battle For Multichannel Ownership

by Jost Hoppermann, December 8, 2005

IT organizations in large enterprises continue to struggle with establishing enterprisewide multichannel architecture. While there are examples of successful enterprisewide initiatives with quantifiable multichannel benefits, many companies still live . . .

A .NET-Based Banking Platform

.NET Supports An Extremely Short Implementation For A Small Bank

by Jost Hoppermann, April 6, 2005

The National Savings Bank of Serbia (NSBS) has implemented a .NET-based banking platform on a green field. While this platform seems to have coped with NSBS's requirements, the .NET banking platform is not creating a new trend per se. The reason? NSBS's . . .

A J2EE-Based Banking Platform

Multichannel And Business Requirements Drive An "Open" Platform

by Jost Hoppermann, April 5, 2005

Banca Popolare di Milano's vintage banking platform was threatened by vendor lock-in and its inability to sufficiently cope with business challenges. It decided to renew its banking platform, basing it on Linux and J2EE and focusing strongly on multichannel . . .

Large-Scale Banking Platform Renewal Case Study: Target And Migration

by Jost Hoppermann, March 15, 2005

Renewing a banking platform involves requirements analysis, software selection, application development and integration, and technology decisions. It also requires the bank as a whole to plan the new banking platform's envisioned landscape, concretely . . .

Large-Scale Banking Platform Renewal Case Study: Drivers

by Jost Hoppermann, March 8, 2005

European financial services companies need to manage mergers, acquisitions, and reorganizations while continuing to do business. In this environment, many financial services firms have identified the need to renew their enterprise application landscape. . . .

SOA Will Shrink The Multichannel Stack

Multichannel Features Are Built Into New Service-Oriented Products

by Jost Hoppermann, John R. Rymer, December 9, 2004

Today's multichannel solutions are necessary to bridge the gap between business applications and the wide world of interaction channels. Banks and other organizations that provide a great number of services via Web browsers, phones, call centers, and . . .

Polaris: Well Kept Multi-Channel-Secret

by Jost Hoppermann, January 23, 2004

Meridea: More Than Yet Another Multi-Channel Solution

by Jost Hoppermann, December 8, 2003

Meridea's product consists of a multi-channel suite focusing on retail banking and supporting channels such as the Internet, mobile clients and SMS and MMS based messaging. The solution provides a rich set of multi-channel and business functionality.

European Banking: Requirements for a Next-Generation Banking Platform

by Jost Hoppermann, September 23, 2003

When evaluating off-the-shelf banking platforms or defining a banking architecture, take into account the key application as well as the non-technology and non-business technology issues that are driving decisions.

Intershop: Business Solution on Top of Multi-Channel Approach

by Jost Hoppermann, August 8, 2003

When looking for a sell- and/or buy-side business solution with multi-channel capability, Intershop should be considered, but if the focus is on implementing a multi-channel solution neutral to the applications, Intershop should only be second choice.

Core Functions of Multi-Channel Architecture

by Jost Hoppermann, April 30, 2003

The multi-channel architecture enables the business side of an enterprise to plan for the interaction and information distribution channels to be supported today and at the same time to be sufficiently flexible for future channel shifts.

ESI's BankCare: Inference Machines Can Cost-Effectively Supplement New Financial Services Scenarios

by Jost Hoppermann, March 14, 2003

When a bank's IT organization is in the process of renewing its banking systems or redesigning the customer relationship management and multi-channel portions of its systems, it should put BankCare on the list of systems to be evaluated.

Multichannel Can Be a Success With Only a Mainframe

by Jost Hoppermann, December 2, 2002

A one-platform multi-channel solution will not fit into all environments, but in the right situation, such an approach can provide advantages in cost, maintenance and reduction of complexity.

Multi-Channel Product Solutions: Allshare's Aediles

by Jost Hoppermann, November 18, 2002

Allshare's Aediles proves that multi-channel product solutions have the sufficient architectural flexibility and agility to be deployed in industries other than financial services.

Multi-Channel Product Solutions: Crystal Systems Solutions' CWE/eXperanto

by Jost Hoppermann, November 14, 2002

If most of an IT organization's applications are running in a mainframe environment and there are sufficient resources with mainframe know-how, then CWE/eXperanto should be put on the company's short list of potential multi-channel product solutions.

Multi-Channel Systems: A Step-by-Step Approach

by Jost Hoppermann, August 22, 2002

A careful analysis of organizational readiness should take into account the business requirements of the different channels, the possible future needs of the responsible business units as well as the common and channel-specific technology requirements.

IT Service Vendors: Benefits of Multichannel Architecture and Methodology

by Jost Hoppermann, March 25, 2002

Giga recommends carefully evaluating the benefits and risks of using an IT service vendor multichannel and application integration architecture and methodology with regard to the architecture of the IT organization.

Measuring Multichannel Success: Do Not Take the Second Step Before the First

by Jost Hoppermann, Martha Bennett, February 4, 2002

There is little point in collecting and analyzing the data from a number of disparate sources, if the organization has no other way of viewing customer transactions across all channels.