For Information & Knowledge Management Professionals

A Day In The Life Of A US Information Worker

A Snapshot Of US Information Worker Devices, Tools, And Activities

by Ted Schadler, September 9, 2009

This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of Forrester's Workforce Technographics® US Benchmark Survey, . . .

For B2B Market Research Professionals

Enterprise PC Buying In Emerging Markets, 2009  (398 KB PPT)

by Ellen Daley, August 7, 2009

From: Enterprise Global Technology Adoption Survey, Asia Pacific, Latin America, Middle East, And Africa, Q1 2009.

For Infrastructure & Operations Professionals

Bring Your Own PC Reinvents The Corporate PC: A Citrix Systems Case Study

by Natalie Lambert, July 8, 2009

Bring your own PC (BYOPC) programs are becoming increasingly popular for today's businesses. Why? Because they allow individuals to work from the device of their choice, which not only increases employee satisfaction but also lowers IT costs. Getting . . .

For Vendor Strategy Professionals

The Personal Cloud

How Individual Computing Will Shift From Being Device-Centric To Information-Centric

by Frank E. Gillett, July 6, 2009

The personal computing experience is complex and challenging, as individuals wrestle with multiple personal computers (PCs) and online services to manage an increasingly diverse set of information. Existing technologies for online information synchronization, . . .

For Sourcing & Vendor Management Professionals

Why Sourcing Professionals Need To Get Aggressive With "Bring Your Own PC" Programs

IT Initiatives To Allow Self-Provisioned Devices Could Cause Big Headaches For Sourcing Professionals Who Don't Get Involved Early

by Christine Ferrusi Ross, March 25, 2009

Bring your own PC programs are gaining a lot of interest with infrastructure groups today. Why? Because the idea of lower IT costs, less complaints from employees, and overall less conflicts with the business are too much to overlook. Today's employees . . .

For B2B Market Research Professionals

PC Budgets And Operating Systems  (184 KB PPT)

by Benjamin Gray, Frank E. Gillett, February 27, 2009

Firms report on their budget for PC purchases and operating sytems.

For B2B Market Research Professionals

The State Of Emerging SMB Hardware Trends: 2008 To 2009

Business Data Services North America And Europe

by Frank E. Gillett, February 27, 2009

This report provides sample highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Hardware Survey, North America And Europe, Q3 2008. Hot topics include server virtualization, cloud computing, . . .

For B2B Market Research Professionals

The State Of Emerging Enterprise Hardware Trends: 2008 To 2009

Business Data Services North America And Europe

by Frank E. Gillett, February 27, 2009

This report provides sample highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Hardware Survey, North America And Europe, Q3 2008. Hot topics include server virtualization, green IT, . . .

For Infrastructure & Operations Professionals

Desktops-As-A-Service Elongates The PC Refresh Cycle: A Pike County Schools Case Study

by Natalie Lambert, January 21, 2009

Even when the economy is good, IT professionals are asked to cut costs without sacrificing functionality — when it's bad, organizations demand that more be done with less. Pike County Schools' implementation of desktops-as-a-service (DaaS) provides an . . .

For Technology Product Management & Marketing Professionals

The PC Purchase Process For SMBs

Tech Marketers Should Develop New Offerings Based On The State Of The PC

by Benjamin Gray, April 25, 2008

PC manufacturers worldwide are turning their attention to new growth opportunities. After commoditizing the enterprise market, their next logical progression downmarket is to small and medium-size businesses (SMBs). Although SMBs have always been an important . . .

For Sourcing & Vendor Management Professionals

Green Benefits Put Thin-Client Computing Back On The Desktop Hardware Agenda

by Euan Davis, March 10, 2008

The lure of 25% or more power savings and the growing importance of green IT have resurrected the thin-client debate. IT sourcing executives, though responsible for setting neither environmental agendas nor computing architecture road maps, must reacquaint . . .

For Sourcing & Vendor Management Professionals

Forrester's Desktop Power And Emissions Calculator  (53 KB XLS)

by Euan Davis, February 26, 2008

This calculator identifies and quantifies the power costs and CO2 emissions of a thin client deployment which replaces existing PCs. In addition to the actual power and CO2 consumption of the desktop devices, the model also considers changes in server . . .

For Infrastructure & Operations Professionals

The Benefits And Tradeoffs To Single-Sourcing PCs

Seventy-One Percent Of Enterprises Already Do It; Should Yours?

by Benjamin Gray, February 13, 2008

With your team already likely balancing server, storage, and data center consolidation projects, IT consolidation is going to be a key trend for you as infrastructure and operations professionals in 2008. But how relevant is it for PCs? It turns out, . . .

For Infrastructure & Operations Professionals

How Enterprise Buyers Rate Their PC Suppliers And What It Means For Future Purchases

The State Of The Enterprise PC — 2007 And Beyond

by Benjamin Gray, November 12, 2007

Forrester's Q3 2007 Business Data Services study of 565 PC decision-makers at North American and European enterprises revealed a dichotomy in the enterprise PC market. On one hand, buyers are thrilled with the basics like product features, quality, and . . .

For Technology Product Management & Marketing Professionals

Dell's Positioning Is Balanced But Weak On Business Technology

Vendor Positioning Review: Hardware Vendor Summary, Q3 2007

by Norbert Kriebel, November 7, 2007

Dell's product strategy is to target the high-volume systems infrastructure needs of IT managers. While this has proven to be a revenue-rich strategy for Dell — it has the strongest financial performance of the four vendors we examined — the company faces . . .

For Technology Product Management & Marketing Professionals

IBM's Positioning Is Out Of Alignment

Vendor Positioning Review: Hardware Vendor Summary, Q3 2007

by Norbert Kriebel, November 7, 2007

IBM's corporate positioning is among the most business technology (BT)-oriented of the vendors we reviewed. Its corporate advertising, Web site, and sales structure are designed to address the needs of business decision-makers. Even its tagline, "What . . .

For Vendor Strategy Professionals

Vendor Positioning Review: Hardware Vendors, Q3 2007

by Norbert Kriebel, October 19, 2007

Forrester evaluated four of the top hardware vendors across 15 criteria and three product domains to determine how they are positioning themselves on the continuum between information technology (IT) and business technology (BT). We found that Cisco leads . . .

For Infrastructure & Operations Professionals

The Universe Of Corporate PC Backup Options

Protecting The Corporate PCs Is As Important As Protecting Servers

by Stephanie Balaouras, Natalie Lambert, October 16, 2007

Some of the most valuable information in the company actually resides on individual PCs — not just on well-protected servers in the data center. A lost or damaged PC, a failed disk drive, or even just an accidental deletion can lead to lost revenue, lost . . .

For Infrastructure & Operations Professionals

Answering 10 Of The Most Frequently Asked Corporate PC Configuration Questions

Windows Vista And Office 2007 Plans Affect Enterprise Buying Criteria

by Benjamin Gray, August 6, 2007

The PC market is going to heat up in mid-2008 with wider-scale deployments of Windows Vista and Office 2007 into the corporate environment. Today, we are experiencing the long tail-end of the most recent corporate PC refresh cycle as desktop operations . . .

For Infrastructure & Operations Professionals

The State Of The European Corporate PC 2006

PC Supplier Preferences And How Customers Rate Their Primary Laptop Supplier

by Benjamin Gray, Simon Yates, December 11, 2006

Forrester's May 2006 Business Technographics® North American And European Enterprise Infrastructure And Data Center Survey of 227 PC decision-makers at European enterprises (companies with 1,000 or more employees) revealed that Hewlett-Packard (HP) . . .

For Infrastructure & Operations Professionals

Windows Vista — Finally!

Abandon OS Migration Projects By Introducing Vista On New PCs

by Simon Yates, Benjamin Gray, November 30, 2006

After years of waiting, months of beta testing, multiple release candidates (RCs), and hundreds of client and press inquiries coming into Forrester asking "When?" it finally happened — Microsoft has released Windows Vista to manufacturing. What does this . . .

For Infrastructure & Operations Professionals

The State Of The Corporate PC 2006

How Users Rate Their Primary PC Supplier

by Simon Yates, August 17, 2006

Forrester's May 2006 Business Technographics® survey of 454 PC decision-makers in North American enterprises revealed that Dell retained its position as the preferred supplier of desktops and laptops and actually gained presence during the last 12 . . .

The State Of The PC In The SMB Market

by Simon Yates, February 23, 2006

Forrester surveyed 700 small and medium-size businesses (SMBs) about their PC upgrade plans for 2006. We found that SMBs will refresh about 26% of their systems this year and increase their adoption of mobile platforms. Dell is the preferred choice with . . .

The State Of The Corporate PC And Server 2005

by Simon Yates, Brad Day, October 11, 2005

In July 2004 and July 2005, Forrester surveyed IT executives responsible for PC procurement, management, and support in large enterprises about the current state of the PC environment in terms of types of the hardware purchased, vendors used, and operating . . .

Corporate PC Innovation Isn't Dead

by Simon Yates, September 22, 2005

Fierce competition in the corporate PC market is forcing vendors to redouble their efforts to promote innovation in their products — mostly to stem the tide of price- and support-centric purchasing, improve their profit margins, and recoup some of the . . .