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For Business Process & Applications Professionals
The Forrester Wave™: Service Parts Optimization, Q4 2006
Servigistics Leads, Click Commerce And MCA Solutions Are Strong Performers
by Patrick M. Connaughton, December 12, 2006
Forrester evaluated leading service parts optimization (SPO) vendors across 119 criteria and found that Servigistics is the Leader in the space overall — thanks to its rich parts forecasting and planning capabilities and a clearly defined product . . .
For Business Process & Applications Professionals
Taking Control Of Your Aftermarket Supply Chain
Best Practices To Build A Foundation For Reverse Logistics Success
by Patrick M. Connaughton, November 8, 2006
It's no secret that customer loyalty often hinges on the quality of the after-sales experience. Improving this experience has been challenging for many companies, given the level of coordination required between customer contact centers, field-service . . .
enVision Accelerates Auto's Aftermarket Retail
by Mark Dixon Bünger, Kate Delhagen, Carey Schwaber, March 27, 2003
Motor oil giant Valvoline created enVision, a private hub, to make its retail distribution network more efficient. By opening the hub to other aftermarket suppliers, enVision paves the way for improvements in today's slow-moving auto parts supply chain.
For Business Process & Applications Professionals
2003: Firms Seize Aftermarket Opportunities
by Navi Radjou, Laurie M. Orlov, Liz Herbert, February 27, 2003
US manufacturers will spend a total of $3.7 billion dollars over the next five years to overhaul their aftermarket processes, driving vendors to ramp up capabilities to serve this growing market.
For Business Process & Applications Professionals
Unleashing The Aftermarket's Hidden Value
by Navi Radjou, Stacie S. Kilgore, Marli Porth, September 17, 2002
To turn the aftermarket into a profit center, firms must make their service supply networks responsive - and use insights gleaned from installation, repair, and maintenance to tune upstream business activities.
