For B2B Market Research Professionals

The State Of Enterprise IT Services: 2009

Business Data Services North America And Europe

by Pascal Matzke, John C. McCarthy, November 6, 2009

As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last recession in 2001 to 2002, when outsourcing and offshoring benefitted . . .

For Sourcing & Vendor Management Professionals

Address The Governance Requirements Of Managed Outcome Engagements

by Bill Martorelli, October 26, 2009

The intensity of the recent economic crisis focused attention on immediate savings exemplified by renegotiation on billing rates for application development and maintenance (ADM) services, among other service types. However, with signs of stabilization . . .

For Sourcing & Vendor Management Professionals

IT Staff Augmentation Trends: Hourly Rates For Key IT Positions  (530 KB PPT)

by Patrick M. Connaughton, October 16, 2009

Results from a survey of 89 firms that use IT staff augmentation services.

For Sourcing & Vendor Management Professionals

Assessing Your Onshore/Offshore Staffing Ratios

Shifting More Staff Offshore Drives More Savings Than 5% To 10% Rate Reductions

by John C. McCarthy, October 13, 2009

With the economic collapse and the sudden downturn in IT budgets, we have seen a large spike in the number of inquiries from clients asking about the best mix of onshore versus offshore staff at their global delivery model suppliers. Based on more than . . .

For Sourcing & Vendor Management Professionals

Creating Improvement Incentives In Application Outsourcing Contracts

by Bill Martorelli, August 17, 2009

Both suppliers and their clients continue to struggle with how to price applications outsourcing (AO) relationships for the best alignment of interests and shared risk. But only a relative minority of clients are ready for the leap to managed outcome . . .

For Sourcing & Vendor Management Professionals

Outsourcing SAP Operations Expands With Economic Uncertainty

by Bill Martorelli, Liz Herbert, August 17, 2009

Continuing economic pressures are contributing to the new popularity of outsourcing services for SAP operational services, complementing the large, well-established market for implementation services. Diverse offerings now coexist within the marketplace, . . .

For Vendor Strategy Professionals

Understanding Today's Demand For IT Services

Project Work Is Down But Has Growth Potential; IT Outsourcing Is Just Weak

by Tim Sheedy, Andrew Bartels, August 11, 2009

The IT services market is behaving peculiarly in this tech downturn. While project-based IT consulting and systems integration work is now falling, it: 1) held up remarkably well until Q4 2008; 2) is down less than other categories of IT spending; and . . .

For B2B Market Research Professionals

IT Services: Banking And Insurance Services Budget Data  (542 KB PPT)

by Ellen Carney, August 6, 2009

A data chart on IT services banking and insurance budget data.

For B2B Market Research Professionals

IT Services: Banking And Insurance Service Provider Selection And Satisfaction Data  (546 KB PPT)

by Ellen Carney, August 6, 2009

Data chart on IT services banking and insurance service provider selection and satisfaction data.

For Sourcing & Vendor Management Professionals

How Europeans Tune Global IT Service Delivery Models

Deal-Makers Hedge Offshore Risk With Blended Models

by Euan Davis, August 5, 2009

The IT services industry in Europe continues to mature, with global delivery strategies superseding traditional offshore approaches. First, movers with standard IT process models configured for sourcing maturity fully exploited global delivery; now, a . . .

For Sourcing & Vendor Management Professionals

Function Points And Application Outsourcing

Usage Is Still Constrained, But Looks Set To Rise

by Bill Martorelli, April 23, 2009

Services buyers increasingly look for a standard, unambiguous way to evaluate the productivity of numerous outsourcing partners so that they can keep their suppliers "honest." Moreover, outsourcing consultants increasingly recommend using function points . . .

For CIOs

CIOs: Consider Apps Support Alternatives For Cost Savings

Third-Party Apps Maintenance Is A Viable Option — Particularly In Tough Times

by Sharyn Leaver, March 26, 2009

Paying in advance for rarely used upgrades of applications like enterprise resource planning (ERP) and other software makes little sense in today's economic environment. Representing one-third of IT's software budget, these maintenance fees offer a significant . . .

For Vendor Strategy Professionals

Future Trends In The Enterprise Software Market

Is Hardware The Future Of Software?

by Jean-Pierre Garbani, March 9, 2009

Hardware, software, and people are the three basic ingredients of enterprise business technology. They provide the enterprise with an economic advantage through automated and improved business processes, increased employee productivity, and more accurate . . .

For Business Process & Applications Professionals

Third-Party Apps Maintenance Rebounds

Recession Pressures Renew Interest In Support Alternatives

by Paul D. Hamerman, February 18, 2009

As the recession squeezes IT budgets, business process and applications professionals are looking more closely at the value of vendor support contracts and exploring alternatives. One cost-savings alternative is third-party support, where fixes and compliance . . .

For Sourcing & Vendor Management Professionals

SLAs For Outsourced Testing Service Relationships Pose Unique Challenges

by Bill Martorelli, December 10, 2008

Related revenue growth among outsourcing suppliers shows that more customers are embracing outsourced testing services. While these engagements run the gamut from consulting, to staff augmentation, to defined outcome relationships, the latter approach . . .

For Sourcing & Vendor Management Professionals

A Stepwise Approach To Overcome Independent Testing Services Relationship Challenges

by Bill Martorelli, October 23, 2008

Much of the recent growth in outsourced application services has been fueled by customers engaging independent testing services where the development provider is separate from the provider performing the testing. This approach addresses the inherent conflict . . .

For Sourcing & Vendor Management Professionals

Capture Value From The Growing Diversity In Outsourced Applications Testing Services

by Bill Martorelli, October 15, 2008

Testing is the fastest growing segment of the applications outsourcing industry for many suppliers, as enterprise customers continue to embrace distinct services for quality assurance (QA). The landscape for outsourcing testing consists of leading multinational . . .

For B2B Market Research Professionals

2008 Canadian IT Services: Consulting And Service Line Spending Outlook  (228 KB PPT)

by Ellen Daley, October 1, 2008

Canadian firms reporting on their use of infrastructure outsourcing services, application management services, and their plans to hire a third-party consultant for various projects.

For B2B Market Research Professionals

2008 IT Services: Consulting And Service Line Spending For North America Versus Europe  (290 KB PPT)

by Ellen Daley, October 1, 2008

European and North American firms reporting on their use of infrastructure outsourcing services, use of application management services and their plans to hire third-party consultant for various projects.

For Sourcing & Vendor Management Professionals

Resilient Applications Outsourcing Demand Will Constrain Buyers' Supplier Options

by Bill Martorelli, September 5, 2008

Despite the prospect of economic uncertainty, demand for applications outsourcing services is robust according to the results of Forrester's Enterprise IT Services Survey, North America And Europe, Q2 2008. Survey findings show that a considerable percentage . . .

For Sourcing & Vendor Management Professionals

Evaluating Your Service Provider's Packaged Intellectual Property

Ten Criteria To Evaluate Service Providers' Solution Accelerators

by Sudin Apte, August 11, 2008

In today's tough economic situation, most clients are looking for ways to cut costs while at the same time deploying projects faster. In an attempt to drive faster, less expensive solutions for clients, leading service providers have started building . . .

For Sourcing & Vendor Management Professionals

North American Applications Outsourcing Market Overview For 2008

by Bill Martorelli, July 24, 2008

Though a mature market, applications outsourcing in North America continues to expand and evolve. Buyers show little sign of reducing their appetite for outsourcing services despite the economic slowdown. Value propositions of the major provider segments . . .

For Sourcing & Vendor Management Professionals

Identifying Opportunities For Managed Applications Outsourcing Engagements

by Bill Martorelli, July 11, 2008

Many enterprises that are seeking greater value from their applications outsourcing relationships are contemplating transitioning their outsourcing relationships built on staff augmentation to the managed outcome model, often under some pressure. Managed . . .

For Sourcing & Vendor Management Professionals

Building A "Starter Set" Of SLAs For Managed Application Outsourcing Relationships

by Bill Martorelli, June 23, 2008

Many application outsourcing services customers are anxious to achieve greater value beyond labor arbitrage. One approach that an increasing number of firms are exploring involves restructuring application outsourcing relationships to deliver defined . . .

For Sourcing & Vendor Management Professionals

European Telecom Operator Managed Services Deals Survey: H2 2007

by Phil Sayer, May 20, 2008

Forrester's fourth survey of managed services contracts signed by telecom service providers takes the lid off 177 European service deals sealed in the second half of 2007. The number of deals was up significantly from the 120 that we tracked in H1 2007, . . .