For CIOs

CIOs: Must-Read Research In Economic Downturns

by Alex Cullen, November 5, 2008

The signs all point to an economic recession having started in 2008 and continuing into 2009, although there is no useful consensus on how long or how deep this recession will be. CEOs, CFOs, and CIOs struggle to make plans in this uncertain environment, . . .

For CIOs

Topic Overview: Forrester Methodologies Defend IT Actions In A Down Economy

by Tom Pohlmann, October 20, 2008

Forrester employs four methodologies — TechRadar, Total Economic Impact (TEI), the Forrester Wave, and Best Practices — that align with the decisions you face every day as CIO. This Topic Overview connects the four methodologies and summarizes key research . . .

For CIOs

Topic Overview: Service-Oriented Architecture For CIOs

by Randy Heffner, Alexander Peters, Ph.D., August 15, 2008

The worst CIO misunderstanding about service-oriented architecture (SOA) is to think of it only as another technical initiative for software reuse. Although SOA's reuse potential is real and good, its business impact goes much further: In Forrester surveys, . . .

For CIOs

CIOs: Don't Constrain Innovation

CIOs Miss Opportunities By Failing To Understand Innovation

by Bobby Cameron, April 25, 2008

Confusion about what innovation is and how to handle it all too frequently stymies the CIO's best efforts at helping drive business innovation. To clarify this confusion, CIOs should treat innovation as part of a continuum of opportunities ranging from . . .

For CIOs

Use Business Cases To Make PPM More Effective

by Lewis Cardin, November 6, 2007

The essence of IT governance is the processes and decision-making around investments. Project portfolio management (PPM) is the process by which project investment decisions are made — selecting, prioritizing, and monitoring project results. PPM must . . .

For CIOs

Topic Overview: Legacy Applications

Forrester's Reference Guide For Effective Management Of Legacy Applications

by Phil Murphy, August 30, 2007

As an industry, IT tends to dismiss rather than reuse previous technology genres and, as a result, has spent vast sums to rip and replace technology for technology's sake, often at the expense of business value. With value-to-the-business being the rallying . . .

For CIOs

The New IT Imperative: Design For People, Build For Change

by Tom Pohlmann, Connie Moore, August 21, 2007

Each year, Forrester's Technology Leadership Forum examines a critical issue at the intersection of business and technology. This year's theme for the forum, Design For People, Build For Change, encapsulates two critically important challenges just hitting . . .

For CIOs

My View: The CIO And The CEO

by George F. Colony, February 27, 2007

Quickly: The CIO must become a teacher.

For CIOs

Topic Overview: Help Desk/Service Desk

by Chip Gliedman, September 5, 2006

Technology has become an integral underpinning of virtually all business interactions. However, just as a smoothly running infrastructure can enable business users to succeed, flaws in this technology or training can impede business progress. To support . . .

For CIOs

My View: IT To BT

by George F. Colony, August 18, 2006

Quickly: It's time to change the term IT (information technology) to BT (business technology).