Customer Experience Trends To Watch
Air Date: Tuesday, November 18, 2008
This teleconference will be available for download shortly. Please check back soon.
Presented By:
Megan Burns
Senior Analyst
Forrester Research, Inc.
Who should attend: Customer Experience professionals
Description:
As consumer expectations change, technology advances, and companies pay more attention to customer experience, the standards for a great customer experience are only going to get higher. This session examines key trends shaping the future of customer experiences online and offline and outlines steps that Customer Experience professionals can take now to stay ahead of the game.
Agenda:
- What do these trends mean for the customer experiences of the future?
- Which companies are out ahead of these trends today, and what are they doing?
- What can companies do now to prepare for the changes these trends will bring?
Related Research:
Experience-Based Differentiation
by Bruce D. Temkin, January 02, 2007
Customer Experience Innovation In Three Steps
by Bruce D. Temkin, February 14, 2008
Five Disruptive Customer Experience Strategies
by Bruce D. Temkin, December 07, 2006
Desirable Online Experiences: Taking Web Sites Beyond Useful And Usable
by Kerry Bodine, August 08, 2007
Molecular Brings Brand Personas To Life
by Ron Rogowski, September 08, 2008
Technical requirements:
An Internet connection and a one-time download of the WebEx™ Player are required.
