Getting Started With IT Service Catalogs
Air Date: Wednesday, June 04, 2008
Cost: $250
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Presented By:
Chip Gliedman
Vice President, Principal Analyst
Forrester Research, Inc.
Who should attend: IT Infrastructure & Operations professionals
Description:
To better understand the relationship between IT and the business, many organizations are looking to define and publish a "catalog" of IT offerings that describe IT services in business-related terms. Once defined, these services can become the central point of focus for IT resource planning, incident and project prioritization, and IT portfolio planning. This teleconference presents some suggestions for the creation and use of this IT service catalog.
Agenda:
- Service catalogs — what and why
- Components of the service catalog
- Uses and benefits of the service catalog
- Jump starting a service catalog initiative
Vendors mentioned: BMC, CA, IBM, HP, NewScale, and PMG.net
Technical requirements:
An Internet connection and a one-time download of the WebEx™ Player are required.
