Bill serves cloud leaders and sourcing and vendor management professionals with primary research responsibility for cloud services, technology outsourcing, cloud partnerships, application management services, and cloud migration. Bill also advises clients about successful digital transformation, cloud migration strategies, and vendor selection across the spectrum of outsourcing opportunities. Bill has written numerous groundbreaking reports on service delivery issues and trends and has delivered many well-received presentations on a variety of topics, including successful applications outsourcing and business process outsourcing strategies. He has been quoted frequently in both industry and business publications, including BusinessWeek, The Wall Street Journal, Financial Times, Investor's Business Daily, and the Financial Post.