Katie is a manager and senior consultant in Forrester’s Total Economic Impact™ practice. She works with Forrester clients to evaluate the financial impact that their solutions have on their customers’ organizations. Prior to this role Katie was a senior consultant in Forrester’s Customer Experience Consulting practice. She supported clients who were engaging with Forrester for advisory and project work leveraging journey mapping, co-creation, and customer experience maturity methodologies. She has been with Forrester since 2008, serving in various consulting roles and contributing to the creation and refinement of several customer experience methodologies.