Betsy Summers
Principal Analyst
Speaking At
Author Insights
Blog
Learn How Humans And AI Will Unite In The Future Of Work
This year’s CX Summit North America will feature our latest insights into how AI will impact company culture, DEI priorities, customer experience, and more.
Blog
Can Your Managers Also Be Good Coaches?
Though coaching is linked to high employee engagement and performance, there are nuances that are important for managers to understand. Learn about the coaching skills that can deliver the best outcomes.
Blog
Why Is Skills Management So Hard?
Skills management might seem simple at first, but beneath the surface lies a ton of complexity.
Blog
Generative AI Is Coming To Coaching, Ready Or Not
AI could eventually scale the power of coaching deeper into the organization. But it's a long way from that today.
Blog
Is Performance Management Broken?
Outdated and disconnected performance management programs are increasingly causing damage to employee and organization success, but some organizations are turning to continuous performance development (CPD) programs that are proving successful in solving these problems.
Blog
Could Internal Talent Marketplaces Help Us Fix Talent Mobility?
One of the top drivers of employee experience is having opportunities to advance at work (this is easy to find in Forrester’s employee experience research). In the age of shorter tenures and flatter organizations, leaders look to talent mobility to increase opportunities for growth and advancement, instead of promotions. And talent mobility has big benefits […]