government
Government agencies are under pressure to do more with less. Read Forrester’s insights on increasing efficiency and improving mission delivery by augmenting the constituent experience, implementing a Zero Trust security strategy, and tackling technical debt.
Insights
Blog
Shutting It Down: Why US Federal Restructuring Is More Normal Than It Seems
Beneath the "shut it down" sound bites lies a surprisingly ordinary policy approach called “machinery of government” (MoG) changes. Find out how common administrative overhauls are in countries such as Australia, the UK, and Canada, when it comes to aligning government functions with evolving policy priorities.
Blog
Predictions 2025: Global Flexing Of Regulatory Might Threatens Operational Stability In The Public Sector
Governments, fueled by populism, are now taking regulatory aim at the tech industry, which the public considers a source of disinformation and discord. But curbing the might of the tech giants is a challenge that will require governments to use new regulatory tactics.
Navigate 2025 With Our Predictions Insights
Our predictions may not be a crystal ball, but they offer a clear view of what’s ahead. Visit our 2025 Predictions hub featuring guides, blogs, and webinars to give B2B, B2C, and technology leaders a competitive edge in 2025.
Blog
Avoiding Digital Imperialism In The Age Of AI
As AI becomes a key driver of economic growth, it presents both opportunities and challenges. To ensure AI benefits society, employees, customers, and organizations, it’s crucial to prevent a scenario where the concentration of power in the tech sector leads to a new form of digital dominance.
Podcast
AI’s Role In The Public Sector
What are the most compelling AI use cases in the public sector, and what are some of the challenges? Find out as Principal Analyst Sam Higgins shares insights on the current state and future outlook for AI in the public sector globally.
Blog
US Government Tackles “Doom Loops” (But Risks Customer Service Chaos)
The newly launched "Time Is Money" initiative may have unintended consequences. Learn what they are, and what actions might be more meaningful.
Blog
The Public Sector Wants GenAI But Must Overcome Its Hesitancy
Generative AI is revolutionizing the private sector, and its leaders are determined to implement this emerging technology at scale and without delay. But how does the public sector view it and what hurdles does genAI face in that realm?
Blog
AI For The People: Improving Governance And Adoption Are Key For Public Sector AI Efforts
Like the changes wrought by open data and third-party apps in the 2010s, AI will revolutionize the internal workings of the public sector and how it engages with its constituents in the next five to 10 years.
Blog
You Better Shape Up! Insights From Australia’s 2024 CX Index Study
Our latest research, working off of Australia 2024 Customer Experience Index (CX Index™) study data, reveals that most brands and agencies in our study saw the quality of their CX either flatlining or declining. In 2024, we surveyed banking, investment, government, and, for the first time, superannuation firms.
Blog
Navigating Challenges And Optimizing Performance In The Public Sector With TIER
In 2022, Forrester launched the tech insights and econometric research (TIER) series to provide technology executives with valuable reports on the key economic drivers that enable them to make informed decisions and drive customer value with technology. Recognizing that public sector and government entities have unique needs, we have introduced our initial series of public […]
Blog
Federal Workforce Tops The List For The President’s 2025 Budget
Building a results-oriented culture in government will require evaluating what culture is and defining leaders’ role in it. Learn more in this post.
Blog
US Dept. Of Navy Is Rewiring Its Innovation Pipeline
The US Navy is revising its modern service delivery framework using investment horizons. Learn how those changes could benefit your organization.
Blog
Breaking Down The US Executive Order To Protect Americans’ Sensitive Personal Data
Learn the key takeaways and market impacts from the Biden administration’s executive order to protect Americans’ sensitive personal data.
Webinar
Secure Your Use Of Generative AI
Watch and learn how to use a security framework to secure genAI adoption and explore the security controls and skills crucial for safeguarding this emerging technology.
Blog
Financial Services, Healthcare, And Public Sector Clients Are Rapidly Adopting Workday Finance, Adaptive, And PRISM
Planning an HCM or Finance/ERP RFP this year? Get some key takeaways from Forrester's new Workday Services Landscape report.
Podcast
338: CX Predictions 2024: Government
Every year Forrester looks to the future to predict what we think will happen across industries, geographies and technologies. In this episode Principal Analyst Riccardo Pasto joins us to talk about where he sees Government CX heading in 2024. We cover generative AI, open government, cross-agency collaboration and more as we discuss the state of CX in government and its path in 2024.
Blog
This Week In AI, UK Edition: Much Ado About Not That Much
The new UK AI bill in Parliament is likely to add up to less practical impact than you might think. Find out why.
Blog
The US Government Might Get (Even More) Serious About CX
If a bipartisan group of congresspeople succeeds, the White House’s Office of Management and Budget (OMB) will increase both the oversight and visibility of US government efforts to improve customer experience (CX). Two new bills — one in the House and one in the Senate — propose that the OMB offer oversight and establish standards […]
Blog
The Busy Security Leader’s Guide To The National Cybersecurity Strategy Implementation Plan
Security and risk leaders beware, the Biden Administration released the next major step in its plan to implement the National Cybersecurity Strategy (NCS) on July 13, 2023. The National Cybersecurity Strategy Implementation Plan (NCSIP) includes 65 federal initiatives across five pillars aimed at increasing cybersecurity investment, assigning federal agencies to specific initiatives, and giving timelines […]
Blog
Government Leaders: Generative AI Is Your Use Case For Culture Change
New AI tools offer managers in government ways to safely encourage experimentation in daily work tasks, benefitting overall cultural energy.
Webinar
Ransomware Defense For Constrained State And Local Budgets
Explore the state of ransomware vulnerability for state and local governments — and how you can protect your agency with limited resources.
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