vendor selection

Vendor selection is crucial to the success of your business. Read practical advice on choosing the right technology solution or provider.

Discover how Forrester supports IT leaders.

Learn about Forrester’s Wave methodology here.

Insights

Blog

Schneider Electric Data Center Summit 2025: AI, Power, Cooling, Services, And More

Alvin Nguyen 2 days ago
Schneider Electric’s 2025 industry summit focused on data centers and exhibited presentations covering a variety of data center topics, along with a tour of its manufacturing facilities showcasing the company’s production and testing expertise, as well as the following in-depth topics and session: The data center landscape How the rapid growth of generative AI has […]
Blog

CCaaS Vendors Thrive In A Wild Market

Max Ball April 16, 2025
The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025, is out! Dive into the latest genAI-driven changes in this fast-moving space.
Blog

Key Takeaways From The Forrester Wave™: Data Management For Analytics Platforms, Q2 2025

Noel Yuhanna April 14, 2025
With the rise of multicloud and hybrid-cloud data strategies, diverse data types, and increasing expectations for improved scale and automation, data management for analytics is getting more challenging. Find out how vendors are adapting with new and advanced capabilities fueled by advanced automation, integrated data intelligence, and AI-driven data management in this preview of our new Wave.
Blog

Dual-OMS TEI: Companies Actually Get Their Money’s Worth

Emily Pfeiffer March 11, 2025
We evaluated the Total Economic Impact™ of companies that simultaneously use two order management systems, and our research uncovered surprising findings.
Blog

SEO Must Solve Its Marketing Problem

Nikhil Lai February 7, 2025
SEO remains critically important, despite its challenges. The market for SEO solutions is growing to meet marketers’ evolving needs, including adapting to the rise of generative AI and diversification of search beyond Google. Our new Landscape report delves into the SEO market’s maturity, dynamics, notable vendors, and more.
Blog

Highlights From The Forrester Wave™: Content Platforms, Q1 2025

Cheryl McKinnon January 30, 2025
The enterprise content management market has undergone a significant transformation driven by new AI and cloud capabilities. Learn three key trends about the market in this preview of our latest Forrester Wave™ evaluation.
Blog

Order Management Systems And A Story Of Augmented Evolution

Emily Pfeiffer January 21, 2025
Digital businesses selecting replacement order management systems — or adding pieces on top of their existing one — have a lot of new decisions to make. Get some key insights on the latest solutions in this preview of our new Wave evaluation of the OMS market.

 

Sponsor A Forrester Event

Build your brand through exposure to a premium audience of top business and technology leaders and influencers.

Blog

Prepare For Geopolitics To Impact Your European Nearshore Strategies

Jeffrey Rajamani January 8, 2025
Given the uncertain geopolitical times we are in, adapting your sourcing strategies by revisiting location strategies is more important than ever. Get some practical tips on how technology decision-makers can adapt their nearshore location strategies to meet the new realities.
Video

A Look Under The Hood Of Our New Forrester Wave™ Report

Stephen Powers December 5, 2024

Blog

Unified Commerce Is Not A Thing

Emily Pfeiffer October 28, 2024
Demystify the concept of “unified commerce” in this Forrester blog by analysts Emily Pfeiffer and Lauren Cevallos.
Blog

Predictions 2025: A Year Of Reckoning For Enterprise Application Vendors

Kate Leggett October 23, 2024
After a challenging 2024, two themes will dominate the enterprise software market in 2025: trust and value. Learn more in our 2025 predictions for enterprise software.
Blog

Introducing Forrester’s Partner Selection Blueprint

Ted Schadler October 16, 2024
Selecting the right partner can be the difference between success and failure for technology-driven initiatives. Learn how our new partner selection solution blueprint can help you streamline the process.
Blog

Is Keeping Your Commerce Tech Vendor The Right Move For You?

Emily Pfeiffer October 15, 2024
To retain or replatform your commerce technology solution? Forrester’s latest research guides leaders on how to answer this burning question.
Blog

Gone Are The Days Of Networking Infrastructure Choice

Andre Kindness October 1, 2024
One outcome of internal developments or acquisitions is that networking infrastructure choice has evaporated — even if vendors claim otherwise. HPE's recent acquisition of Juniper brings this into focus.
Blog

Three Key Findings From The Forrester Wave™: Revenue Enablement Platforms, Q3 2024

Eric Zines September 30, 2024
For the first time, Forrester has published an evaluation of the combined space comprising sales content management and sales readiness capabilities.
Blog

My Take On The Year Ahead For Sales Tech After Attending Three Key Events

Seth Marrs September 24, 2024
This blog provides takeaways from Dreamforce, INBOUND, and CloudWorld that clients can use to get a perspective on each vendor’s vision for the coming year.
Blog

Prioritize Accessibility In Procurement For Better CX And EX

Gina Bhawalkar September 12, 2024
My new report dives into why making accessibility a component of vendor selection is good for business and how to do it.
Blog

Q2 2024 Tech Service Provider Earnings: Four Forces Determine Their Future

Ted Schadler September 9, 2024
We analyzed the Q2 2024 earnings announcements of five large public technology service providers. Get the story behind the story in this post.
Blog

Announcing The Forrester Wave™: Adobe Services, Q3 2024

Xiaofeng Wang August 1, 2024
Time flies. For the third time, I’ve published a global Forrester Wave™ evaluation covering Adobe services. We began covering this important market in 2020 and witnessed a surge in demand for digital experience services in 2022 during the COVID-19 pandemic peak. Now, in 2024, we’ve evaluated the 12 prominent Adobe services providers, considering the impact […]
Blog

Announcing The Modern Application Development Services Landscape, Q3 2024

Diego Lo Giudice August 1, 2024
Modern Application Development Services Defined Clients want more autonomy to better control their own innovation and development capabilities to build modern and up-to-date custom applications. In Forrester’s Priorities Survey, 2024, 64% of business and technology professionals said that bringing more development in-house would be a high or critical priority for their IT organization over the […]
More posts