AI is rapidly driving innovation in today’s digital landscape. And at the core of any AI implementation is the infrastructure required to make the transformation. The seamless integration of the various components — such as hardware, software, networking, and computing capabilities — into one comprehensive system requires robust integration services. As a result, the AI technical services and system integrators market has been gaining traction as AI use cases begin to expand across more business capabilities.

Defining AI Technical Services

AI technical services include the delivery of repeatable and scalable AI solutions, encompassing AI and data infrastructure, governance, training, and innovation for an organization. The goal is to create a unified system that not only supports current needs but is also scalable and flexible enough to adapt to evolving future demands.

Keeping Up With The Current Landscape

To keep up with the current landscape, we have kicked off “The AI Technical Services Landscape, Q2 2025,” which will establish the initial evaluation of the AI system integrator services market. In this Landscape report, we will primarily cover services/capabilities of global system integrators that make AI scalable and reliable. This includes but is not limited to discussion on cloud services, AI architecture optimization, agentic AI lifecycle services, edge AI solutions, and AI innovation.

Why Is This Important?

AI use cases and applications are widespread across diverse industries. As organizations begin to optimize with AI, they need to maintain the lifecycle (i.e., support, development, training, and maintenance) of their AI solutions. AI technical services help support the lifecycle maintenance of AI solutions ranging from custom AI solution development with peak efficiency to ensuring ethical and regulatory compliance.

By understanding the AI technical services landscape, organizations can take a proactive approach with their AI solutions lifecycle and maximize the value and impact of AI.

If you’re a Forrester client and are interested in discussing AI solutions or having a conversation about this dynamic landscape, schedule a guidance session with me.