Measure What Matters: Your Guide To CX Success

Getting CX measurement wrong can be costly. Misaligned metrics create a disconnect between how your business perceives customer experiences, leading to dissatisfaction, churn, and wasted resources.  

The key challenge? Identifying the right metrics that reflect your customers’ experiences across their lifecycle. With so many variables — touchpoints, channels, and customer journeys — focusing on the wrong data leads to incomplete insights, ineffective strategies, and missed chances to drive meaningful change.  

Watch the on-demand replay to help you master CX metrics by knowing how to choose the right measurements at the right lifecycle stage for your business. We’ll introduce the CX metrics framework — a powerful tool to help you build a measurement strategy that drives business results.

What You’ll Learn:  

• Ways to prioritize a beacon metric that aligns with your organization’s goals 
• Steps to avoid common CX measurement pitfalls 
• Strategies to align CX metrics with your business goals and customer journey 

• Techniques to track, refine, and turn insights into measurable results 

• Tools to show the value of your CX initiatives 

Benefits of Watching the On-Demand Replay:

• Gain clarity on the right metrics to drive business impact. 

• Avoid wasting time on ineffective CX measurement strategies. 

• Learn actionable steps to improve customer experience and achieve long-term success. 

• Access practical tools and resources to take and share with your team.