Customer experience (CX) leaders face a multitude of challenges, including declining CX quality and persistent financial stress. To overcome these obstacles, it is crucial to invest in overhauling core CX competencies.
Join us for this LIVE webinar where we will dive into the latest data-driven guidance for CX leaders on how to strategically allocate budget for 2025.
Register so you can hear analyst insights on 2025 CX budget benchmarks and emerging spending trends. Come away knowing where to increase, decrease, and experiment with your investments to reverse CX declines and strengthen your capabilities.
Register for this LIVE webinar so you can:Â
- Understand the current state of CX budgets across regions and industries
- Identify the areas to experiment with your budget in 2025
- Discover the optimal allocation of your budget to reverse CX declines and improve competencies
What will be revealed?Â
- Budget recommendations for alignment, qualitative research skills, AI-powered tools, and data storytelling
- Areas to divest from purposeless journey mapping, surveys, and ineffective “Why CX” trainings
- Real-world examples to inform and inspire your CX improvements
Be here LIVE to take part in an interactive Q&A and walk away with budget planning resources to share with your team.
Featuring
Webinar: 2025 Budget Planning Guides LIVE: Customer Experience
Tuesday, September 17, 2024
11 a.m. EDTÂ | 4 p.m. BST (45 minutes)
Complete the form fields to reserve your seat.
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