Customer experience (CX) leaders face a multitude of challenges, including declining CX quality and persistent financial stress. To overcome these obstacles, it is crucial to invest in overhauling core CX competencies.
Watch the on-demand recording where we will dive into the latest data-driven guidance for CX leaders on how to strategically allocate budget for 2025.
You’ll hear analyst insights on 2025 CX budget benchmarks and emerging spending trends. Come away knowing where to increase, decrease, and experiment with your investments to reverse CX declines and strengthen your capabilities.
Watch the on-demand webinar, so you can:Â
- Understand the current state of CX budgets across regions and industries
- Identify the areas to experiment with your budget in 2025
- Discover the optimal allocation of your budget to reverse CX declines and improve competencies
What will be revealed?Â
- Budget recommendations for alignment, qualitative research skills, AI-powered tools, and data storytelling
- Areas to divest from purposeless journey mapping, surveys, and ineffective “Why CX” trainings
- Real-world examples to inform and inspire your CX improvements
Featuring
On-Demand: 2025 Budget Planning Guides: Customer Experience
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