Featuring:

Tina Lilje, Global Head of CX, Phillips Healthcare

Show Notes:

Philips Healthcare is at the forefront of a dynamic market. Telemedicine, the lasting impact of the pandemic, the aging population, consumer access to healthcare data, and other factors are challenging old business models. Tina Lilje, Global Head of CX at Phillips Healthcare joins us to share how she and her team are embracing AI to enhance CX. We discuss: 

  • How is Phillips Healthcare designing AI experiences that users trust? 
  • Will AI ever replace people in delivering healthcare experiences? 
  • How is AI transforming the way the CX team works at Phillips Healthcare? 
  • How can CX professionals collaborate effectively with customers to co-create journeys? 
  • How is Phillips Healthcare staying focused on driving customer outcomes?