Featuring:

Colleen Fazio, Senior Analyst

Riccardo Pasto, Principal Analyst

Show Notes:

Every year, Forrester looks to the future to predict what we think will happen across industries, geographies and technologies. This week, Forrester analysts Riccardo Pasto and Colleen Fazio join CX Cast host Martin Gill to discuss how Forrester’s 2025 Government predictions came together, and upcoming challenges to government CX. We discuss: 

  • What are some of Forrester’s predictions for government CX for 2025, and how did the 2024 election affect these predictions? 
  • What challenges will government organizations face in 2025, and how will poor-performing IT and pressures to increase efficiency affect these challenges? 
  • What complexities do government organizations face in improving CX, and how do these affect collaboration with various government organizations and private sector contractors?