Featuring

Arielle Trzcinski, Principal Analyst

Shannon Germain Farraher, Senior Analyst

Show Notes

Every year, Forrester looks to the future to predict what we think will happen across industries, geographies, and technologies. In this episode, Forrester analysts Arielle Trzcinski and Shannon Germain Farraher team up with host Martin Gill to dive into Forrester’s 2025 healthcare predictions. We discuss:  

  • How will healthcare CX organizations navigate regulatory uncertainties?  
  • How will US health insurers use AI to bolster member advocacy?  
  • What impact will prior authorizations have on healthcare CX and how will their usage change in 2025? 
  • What won’t happen in the healthcare industry? 

For more on the the US healthcare industry in 2025, check out Arielle Trzcinski, Shannon Germain Farraher, and Judy Weader’s blogpost, Get Ready For A Wild Ride: What Proposed Appointments Mean For US Healthcare