CX Summit
APAC

Enhance your Summit experience with exclusive one-on-one meetings with Forrester analysts and engaging roundtable discussions with fellow peers. Stay tuned for registration details in attendee communications to secure your spot.

John Brand, VP, CIO Executive Partner
Technology Strategy, Business Insights & Analytics, Business Intelligence, Customer Management, Customer Experience Management, Data and Information Management, Enterprise Content Management, Employee Experience, Enterprise Collaboration, Security & Risk Management, Cybersecurity & Privacy, Digital Asset Management (DAM), Enterprise Portals, Personalization, Rights Management, User Experience

Riccardo Pasto, Principal Analyst
Co-Creation & Crowdsourcing, Customer Experience Management, Customer Experience Maturity, Customer Experience Strategy, Customer Journey Mapping, Customer Service Solutions, Design Thinking, Digital Customer Experience, Service Design

Martin Gill, VP, Research Director
Chief Digital Officer Duties, Digital Business Models, Digital Business Strategy, Digital Business Transformation; Digital Experience (DX) Design; Digital Maturity, Innovation, Organization Structures for Digital

Sam Higgins, Principal Analyst
Cloud Computing; Digital Transformation; Enterprise Architecture; IT Strategy; Regulations & Legislation; Employee Experience; IT Management; Business Applications Ecosystem; Emerging Technology; Public Sector; Government

Tom Mouhsian, Principal Analyst
CX strategy; ROI Of Customer Experience; Customer Experience Index (CX Index); Financial Services; Insurance & Wealth Management; Digital Business Strategy; Digital Financial Services; Consumer Financial Services; Omnichannel Customer Experience, Customer Trust, Trust Measurement, Customer Trust Index

Zhi-Ying Barry, Principal Analyst
Digital measurement (ROI of digital), digital experiences, mobile banking, emerging technologies