Are you ready to revolutionize your approach to customer experience (CX)? CX Summit is the premier event tailored exclusively to APAC’s elite leaders. This is your opportunity to gain actionable strategies, explore cutting-edge insights, and connect with the most influential thinkers in CX, B2C marketing, and digital innovation.
Backed by Forrester’s globally renowned research, this Summit is our biggest CX event in the region. It delivers practical frameworks and proven methodologies that redefine how businesses shape customer journeys, drive loyalty, and accelerate growth in the APAC market.
Gain Exclusive Insights From Forrester And Top Industry Leaders
Our analysts deliver dynamic keynotes, immersive sessions, and strategic case studies — all built on Forrester’s unparalleled research and real-world applications. You’ll walk away armed with powerful strategies to conquer your biggest challenges in CX, marketing, and digital transformation. See analyst coverage areas.
What You’ll Achieve
- Build strategies designed to optimize your CX and marketing efforts for APAC audiences.
- Apply expert insights to create experiences that foster trust, loyalty, and long-lasting impact.
- Develop a competitive edge with data-driven tactics that cut through the APAC market’s noise and challenges.
With unparalleled access to Forrester’s trusted expertise, this isn’t just another industry event; it’s your advantage in a dynamic and fiercely competitive market.
The CX Summit APAC conference by Forrester was a fantastic event, offering valuable insights and trends relevant to the Asia region. Attendees had the opportunity to collaborate, discuss, and learn from the experiences of others. The diverse range of speakers shared success stories and strategies for overcoming challenges in customer experience, particularly tailored to the Asian market.
— Dinara Wagawatte
Head Of CX Transformation And Digital Adoption, Dialog Axiata
Exclusive Programs Designed For Leaders In The APAC Market
Forrester Women’s Leadership Program
Empower your leadership potential and forge meaningful connections with women shaping industries across CX, marketing, and digital spaces. Delve into strategies that promote inclusivity and growth tailored to the APAC region.
Executive Leadership Exchange (ELE)
This invitation-only opportunity is designed for C-level executives seeking premium insights and connections in an intimate setting. Discuss and share best practices with your peers.
Customer-Obsessed Enterprise Awards
Is your business redefining CX and marketing? Gain regional recognition by showcasing your groundbreaking achievements on the APAC stage.
Build A Lasting Community
Networking at CX Summit APAC goes beyond swapping business cards. From exclusive roundtables to social mixers, connect with the region’s most accomplished CX, marketing, and digital leaders. Collaborate on shared challenges and discover new strategic partnerships over coffee or in curated group sessions.
A Destination Like No Other — Sydney Awaits!
Join us at the Sheraton Grand Sydney Hyde Park, located in the heart of Sydney’s bustling CBD. Experience the perfect blend of business and leisure. Positioned just steps away from iconic attractions like St. Mary’s Cathedral, Sydney Opera House, and the Royal Botanic Garden, this premier location offers inspiration at every turn.
Take Your Entire Team To The Next Level
CX excellence doesn’t happen in silos. Align and empower your team with the same game-changing insights — for less! Secure three tickets for the price of two with our team discount, and ensure your organization is ready to take the APAC market by storm.
Your Next Step Starts Here
Don’t miss the chance to redefine your career and business in the APAC market. Registration is now open, and spaces are limited.
Take action today — reserve your seat and join the vanguard of CX transformation.
CX Summit APAC · August 18, 2025 · Sydney & Digital
Have a question about an upcoming Forrester event? Contact us at events@forrester.com.