Keynote Speakers
Anton De Wet
Chief Client Officer,
Nedbank Retail and Business Banking
Derek Tedder
Executive: CX Strategy and Journey Management,
Nedbank Retail and Business Banking
Tina Lilje
Head of Philips Customer Experience,
Philips International
Cristina Barreca
VP of Customer Experience,
Roche Diagnostics International
Martin Gill
VP, Research Director,
Forrester
Enza Iannopollo
VP, Principal Analyst,
Forrester
Maxie Schmidt
VP, Principal Analyst,
Forrester
Dan Bieler
Principal Analyst,
Forrester
Guest Speakers
Cristina Barreca
VP of Customer Experience,
Roche Diagnostics International
Dominique Braganca
Lab Product Owner, Conversational Experience & Analytics,
Lloyds Banking Group
Keith Fletcher
Head of Customer Journeys,
E.ON
Huw Jones
Head of Intelligent Automation,
Lloyds Banking Group
Jivesh Juneja
Customer Journey Director,
Nissan
Tina Lilje
Head of Philips Customer Experience,
Philips International
David Villaseca Morales
Chief Digital Office,
CEPSA
Gail Russell
Global Head of Customer Experience,
HSBC
Forester Speakers
Indranil Bandyopadhyay
Principal Analyst,
Forrester
Martha Bennett
VP, Principal Analyst,
Forrester
Oliwia Berdak
VP, Research Director,
Forrester
Dan Bieler
Principal Analyst,
Forrester
Nicky Briggs
VP, Principal Analyst,
Forrester
William Dahlgren
Analyst,
Forrester
Chiara De Gasperin
Analyst,
Forrester
Manuel Geitz
Principal Analyst,
Forrester
Martin Gill
VP, Research Director,
Forrester
Diego Lo Giudice
VP, Principal Analyst,
Forrester
Thomas Husson
VP, Principal Analyst,
Forrester
Enza Iannopollo
VP, Principal Analyst,
Forrester
Lorenzo Introna
Principal Consultant,
Forrester
Laura Koetzle
VP, Group Director,
Forrester
Aurelie L'Hostis
Principal Analyst,
Forrester
Joana de Quintanilha
VP, Principal Analyst,
Forrester
Maxie Schmidt
VP, Principal Analyst,
Forrester
Richard Sheahan
VP, Principal Consultant,
Forrester
Rusty Warner
VP, Principal Analyst,
Forrester
Kerstin Wehmeyer
Researcher,
Forrester
David Wheable
VP, Principal Consultant,
Forrester
CASE STUDY & SPOTLIGHT SPEAKERS
Peter Björk
Chief Product Manager,
Scania
Christin Bowman
Director of Product,
JourneyTrack
Rona Cameron
Head of Customer Engagement,
Standard Life Assurance
Diana Comsa
Global Director, Customer Data Products,
Condé Nast
Ben Gott
Data & Technology President, UK&I,
Merkle
Marco Ottaviani
Head of CRM & Customer Activation,
MSC Cruises
Ben Riding
Head of Marketplace & Experience Insights,
Deliveroo
Mark Smith
SVP, Customer Experience,
CSG
Speakers
,
Oliver Stewart
VP of Sales, EMEA & APAC,
Celtra
Eleanor Telling
Principal XP Consultant,
Medallia
Jochem van der Veer
CEO,
TheyDo
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