Hear from top experts and industry leaders as they deliver visionary perspectives and forward-focused insights. The event features four Forrester keynotes designed to inspire your boldest decisions, as well as three special-guest keynotes to challenge convention and spark innovation.

Gain practical knowledge to conquer today’s most pressing CX challenges. With 15 Forrester-led breakout sessions, you’ll learn to align cross-functional teams, integrate emerging technologies, and develop data-backed measurement strategies. See analyst coverage areas.

Discover 14 success stories from real businesses tackling and solving challenges just like yours. These case studies illustrate why bold decision-making drives measurable success.

Take theory into practice with eight interactive workshops designed to give you the tools and frameworks needed to deliver tangible results. Learn by doing and leave with immediately actionable insights.

Engage with top EMEA CX, digital, and marketing leaders. Participate in nine networking sessions, industry-focused meetups, and expert-led discussions designed to promote collaboration and shared growth.

• CX Professionals: Create advanced strategies to retain customers and showcase tangible business value by delivering outstanding experiences.
• Digital Leaders: Leverage innovative technologies and artificial intelligence to accelerate customer acquisition and boost engagement performance.
• B2C Marketers: Strengthen customer loyalty by aligning your team’s objectives with your brand’s values and uncovering valuable consumer insights.

• Executive Leadership Exchange: Selected participants can join an exclusive, invitation-only programme designed for C-suite executives to achieve strategic objectives.
• Forrester Women’s Leadership Programme: Inspire, connect, and empower women leaders to thrive and advance within the customer experience domain.

CX excellence doesn’t thrive in isolation. Unite and empower your team with the same transformative insights — at a reduced cost! Take advantage of our team discount and secure three tickets for the price of two, ensuring your organisation is primed to lead in the EMEA market.

Struggling to justify the budget for attending? We’re here to help you build a compelling argument that proves the value of this event.

Prepare to steer your organisation into the future of customer experience. Join us at the CX Summit in London!

Your tech decisions are the foundation on which you deliver your best customer experiences. The trick now: understanding what the tech you already have can do, what you still need, how to best apply it — and which emerging technologies will (and won’t) make a difference to your customers, employees, and partners.

Measurement, analytics, and insights play an essential role in crafting and refining exceptional customer journeys. But disconnected data and metrics gaps hold companies back from embedding customer insights in the decision-making process. Learn how to turn data into customer understanding, measure the effectiveness of your strategies, and implement actionable insights to enhance every customer interaction.

Don’t hide behind tech projects to drive great CX. Your people are your ultimate assets for driving great CX. Your customers are willing to pay for great experiences. Accordingly, CX, marketing, and digital leaders are helping to develop value propositions and solutions that support great customer experiences. Focus on creating a conducive corporate culture, trusted relationships, and effective org structures — supported by coach-like leadership.

This isn’t just another conference; it’s the customer experience event of the year, engineered to provide you with the insights, frameworks, and networking opportunities essential for transforming your organisation. Join the Total Experience revolution and lead your way into the next era of customer experience.