CX Summit
EMEA

CX, B2C Marketing, & Digital Business Leaders

June 2–4, 2025  |  London & Digital

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Executive Leadership Exchange

For Qualified Executives Only

The Executive Leadership Exchange (ELE) is an invitation-only program for qualified CX, marketing, and digital C-level executives. The program will expand on the Forrester thought leadership presented at the conference and create a private C-level executive network supporting leaders’ priorities. Facilitated networking sessions will be offered that target best practices aligned to executive priorities.

This program is offered by invitation only. Invitations will be extended closer to the event date. To be approved to attend, applicants must not report into any higher CX, marketing, or digital executive in their organization. Please contact events@forrester.com with any questions.

Private Executive Sessions

Attend private sessions featuring sneak peeks of sessions and exclusive Q&As

Priority Analyst 1-On-1 Booking

Receive priority booking for 1-on-1 networking and guidance meetings with our best-in-class analysts and experts.

Exclusive Analyst Networking Sessions And Receptions

Identify challenges and solve problems in small group collaborations with Forrester experts and enjoy premium reception and dining experiences with peers.

Private ELE Networking Lounge

Connect with your peers during the conference at the exclusive sessions and in a private networking lounge onsite.

See our filtered agenda for details on the exclusive programming for ELE members throughout CX Summit EMEA.

See Filtered Agenda

Immersive Experience

Drive Customer-Obsessed Decisions

Join us in a simulated environment designed to immerse participants in real-life customer scenarios and organizational decision-making. This immersive experience brings to life four essential CX tools and artifacts that you can use to empower your company to make customer-obsessed decisions. Participants in the Experience Room are guided through a series of interactive scenarios that mimic real-life customer challenges and opportunities. Through this immersive simulation, participants witness firsthand the transformative power of these tools. Join us to:

  • Experience how moments that matter, a journey atlas, a journey and ecosystem map, and a shared roadmap of journey initiatives drive customer-obsessed decisions.
  • Assemble and identify missing pieces, pair critical elements, make strategic choices, solve pressing problems, implement fixes, and reflect on your actions.
  • Understand how to wield these instruments effectively to drive cross-functional decision-making that aligns with customer goals, drives business results, and fosters a customer-obsessed culture.

Speakers:
Joana de Quintanilha, VP, Principal Analyst, Forrester
Edoardo Zavarella, Sr Consultant, Forrester
Richard Sheahan, VP, Principal Consultant, Forrester

CX Certification

Forrester CX Summit Certification: Elevate Customer Journeys

Understanding customer journeys is a cornerstone of creating great customer experiences. Tried and true tools like customer journey mapping remain critical, while new approaches to customer understanding and journey design are being supercharged by technology and data. Whether you’re new to customer journeys and customer journey mapping, or want to take a fresh look, this Summit-exclusive Certification program will provide new insights and ideas to take back to your organization.

This Elevate Customer Journeys Summit Certification program provides in-person Summit attendees with a curated event experience, guided practice applying Forrester’s ideas and frameworks to their own organization, and the opportunity to earn professional recognition by completing the program requirements.

Certification Requirements:
  • Attend the kickoff workshop: Journey Innovation: Change Your Understanding Of Value
  • Attend three keynotes
  • Attend three breakout sessions
  • Attend one analyst-led roundtable
  • Attend Immersive Experience: Drive Customer-Obsessed Decisions
  • Attend certification wrap-up session

See our filtered agenda for details on all the sessions you can attend throughout CX Summit EMEA to earn a professional certificate and badge.

See Filtered Agenda

Forrester Women's Leadership

Break The Mold

From cultural norms, behavioral expectations, and success metrics to working hours, dress code, and language, women often have no choice but to “fit the mold” of what a successful business professional is. We celebrate “success” when women can reach and fit that mold.

But, women leadership is not about fitting a mold that very few women have contributed to shape. Women leadership is about reshaping that mold in ways that fit more comfortably and authentically to women leaders. The value of doing so goes beyond gender equality. It speaks about a workplace and a culture that embrace diversity, inclusivity, and lateral thinking.  This interactive, discussion-led agenda will include:

  • Guest keynote speaker: Become a leader and break the mold.
  • Female founders panel: The quest to build a new business mold.
  • Allyship panel: The journey to cocreate more inclusive, diverse, and innovative business molds.

CX Summit EMEA · June 2 – 4, 2025 · London & Digital

Contact us at events@forrester.com.

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