CX Summit EMEA is your go-to event for actionable strategies, connecting with industry leaders, and elevating your CX, B2C marketing, and digital expertise. Powered by Forrester’s trusted research and insights, our event gives business professionals the tools they need to innovate, refine customer journeys, and drive loyalty and growth.
What You’ll Gain:
- Evidence-backed strategies to optimise CX, B2C marketing, and digital decision-making
- Insights grounded in Forrester’s renowned research and real-world applications
- Clear frameworks to tackle your most pressing CX challenges
Why Trust Forrester?
Unlike vendor-led events, CX Summit EMEA is independent and unbiased. Our expert analysts are here solely to help you grow and deliver excellence. With proprietary data from 700,000+ industry leaders and customers, we deliver unmatched CX insights tailored to your needs. See analyst coverage areas.
Did You Know?
Forrester pioneered the tracking of customer experience when we published our first report on the topic in 1998. Since then, Forrester has continued to lead research into how customer experience impacts business success. In fact, we have the longest-running and most comprehensive survey programme examining how consumers consider, buy, and use technology. Only the US Census Bureau surveys more consumer households on technology adoption and attitudes.
A Specialised Agenda Tailored For EMEA
Our expert-crafted agenda focuses on the most important topics driving the future of CX in Europe and beyond.
Leverage Tech For Stellar CX
Your tech decisions are the foundation on which you deliver your best customer experiences. The trick now: understanding what the tech you already have can do, what you still need, how to best apply it — and which emerging technologies will (and won’t) make a difference to your customers, employees, and partners.
Optimise Journey Value With Data
Measurement, analytics, and insights play an essential role in crafting and refining exceptional customer journeys. But disconnected data and metrics gaps hold companies back from embedding customer insights in the decision-making process. Learn how to turn data into customer understanding, measure the effectiveness of your strategies, and implement actionable insights to enhance every customer interaction.
Empower The People That Make Great Experiences
Don’t hide behind tech projects to drive great CX. Your people are your ultimate assets for driving great CX. Your customers are willing to pay for great experiences. Accordingly, CX, marketing, and digital leaders are helping to develop value propositions and solutions that support great customer experiences. Focus on creating a conducive corporate culture, trusted relationships, and effective org structures — supported by coach-like leadership.
Why EMEA CX, B2C Marketing, And Digital Leaders Should Attend
Drive Growth With World-Class Research
We share trends and strategies you can trust, curated from decades of expertise and proprietary data. Gain insights that aren’t just theoretical but are practical and proven.
Join A Thriving CX Community
Connect with your peers — fellow CX, marketing, and digital leaders — in workshops, mixers, and roundtables. Together, you’ll share challenges, insights, and solutions that inspire true innovation.
Special Programmes
Alongside unmatched agenda content, take advantage of exclusive programmes available at CX Summit EMEA, including the Forrester Women’s Leadership Programme, Executive Leadership Exchange, and esteemed awards programmes celebrating exceptional CX achievements.
London Awaits!
CX Summit EMEA 2025 will take place at the InterContinental London – The O2, situated on the stunning Greenwich Peninsula with breathtaking views of the River Thames and Canary Wharf. Take a stroll along the Thames and enjoy scenic pathways and views of iconic London landmarks.
While you’re here, explore the many attractions London has to offer:
- Greenwich Market for unique shopping experiences
- The O2 Arena, filled with dining, entertainment, and live events
- The Cutty Sark, a historic ship museum nearby that’s perfect for a cultural detour
Align Your Entire Team
Provide your team with the same game-changing insights, ensuring that everyone is on the same page as you pursue CX excellence. Take advantage of our team discount — buy 3 tickets for the price of 2 to bring everyone along for the transformational experience.
Convince Your Boss
Need help convincing your boss to allocate the budget for your trip? We have you covered to make the case: this event is worth every penny.
Get ready to lead in the future of experiences. We’ll see you at CX Summit in London!
Take The Next Step In CX Leadership
CX Summit EMEA isn’t just another conference — it’s your launchpad to future-proof your CX strategies and unlock customer excellence.
Reserve your spot today and join us 2–4 June 2025 in London! Spaces are limited, so don’t wait.
CX Summit EMEA · June 2 – 4, 2025 · London & Digital
Contact us at events@forrester.com.