CX Summit
North America

CSG empowers companies to drive experience-led growth in every interaction. Our suite of customer experience solutions goes beyond journey mapping, as we help organizations of any size create personalized customer journeys that are frictionless and drive value at every touchpoint. With connected data and award-winning real-time journey orchestration, we help harmonize your engagement channels, enticing customers to choose your brand every day, nurturing loyal relationships that build sustainable growth.
Want to start delivering experiences expected out of world class brands?

To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center –and beyond.

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Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business– customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)–the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com or chat live with us during the event.

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Alchemer is powering the world’s most successful feedback programs. We offer the most flexible feedback platform that allows organizations to hear from their customers and employees in the moments that matter most. By integrating into the systems organizations use every day, Alchemer keeps feedback in the hands of the people who can immediately take action and close the loop. We also provide Alchemer Digital that helps organizations to engage across multiple digital channels including apps plus marketing and e-commerce websites. We recently launched Alchemer Research Solutions, a full-service market research team available to help expand and scale research capabilities to effectively get the insights needed.

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Cresta combines the best of AI and human intelligence, transforming conversations and workflows at every level of the contact center to save time and money, differentiate the customer experience, and accelerate revenue growth.

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Inbenta is a leading provider of AI and digital transformation solutions that let businesses unify their company’s knowledge and data to seamlessly engage with their customers and their workforce. With advanced AI technologies, including Generative AI, Inbenta simplifies processes by accurately distributing information, and satisfies customers and employees with real-time, interactive responses that enhance the user experience. Backed by decades of expertise in artificial intelligence and a diverse portfolio of over 1,000 global brands, Inbenta continues to redefine the way businesses connect and communicate with their employees and their customers.

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TheyDo is the first platform that can show businesses all parts of all journeys in one place. It’s the only platform where all metrics and quantitative data are linked to the actual touchpoint where the data is coming from, and where all qualitative insights complement and support the emotional aspect of each journey step.

With TheyDo, teams from across functions – CX to product, marketing, sales, and customer success – can manage all of their data and insights in the context of where it takes place across each journey. From here, they collaborate in real-time, spot opportunities, and prioritize work. Not only does this give their company a competitive advantage, but it brings the customer front and center in everything they do.

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Treasure Data empowers the world’s largest and most innovative companies to drive connected customer experiences that increase revenue and reduce costs. Built on a big data foundation of trust and scale, Treasure Data is a customer data platform (CDP) pioneer and continues to reinvent the CDP by putting AI and real-time experiences at the center of the customer journey. Our CDP gives customer-centric teams across Fortune 500 and Global 2000 companies – marketing, sales, service, and more – the power to turn customer data into their greatest treasure. Visit www.treasuredata.com to learn more.

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Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. CallMiner is the global leader in conversation analytics to drive business performance improvement.

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Dovetail is the world’s leading AI-first insights hub that transforms scattered customer feedback into actionable intelligence at scale. By centralizing user feedback across channels – from interviews to sales calls to support tickets – our platform empowers Fortune 500 teams to make more customer-centric decisions. Our advanced AI algorithms help you identify problems faster, uncover strategic opportunities, and prioritize roadmaps with confidence. Thousands of organizations trust Dovetail to drive meaningful improvements in customer satisfaction and deliver innovative products that put customers first. Ready to transform your CX strategy? Chat live with us during the event.

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Grammarly is the trusted AI assistant for communication and productivity, available on over 500,000 apps and websites, helping over 40 million people and 50,000 organizations do their best work. Customer support teams at companies like Atlassian, Databricks, and Zoom rely on Grammarly to transform every customer interaction. Together with Coda, Grammarly now provides an AI productivity platform that will unlock access to company knowledge, generative AI chat, a productivity suite, and capable, trusted AI agents to help your team work smarter and faster Learn more at grammarly.com/about.

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Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on a 30 billion-parameter contact center large language model (LLM) and the most accurate Generative AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention to better compliance.

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QuestionPro is a comprehensive customer experience (CX) solution provider, partnering with businesses of all sizes to drive revenue through enhanced customer insight and experience management. Our CX offerings feature an array of award-winning platforms, including voice of the customer (VoC) feedback management (QuestionPro CX), journey mapping and optimization (SuiteCX by QuestionPro), reputation management, deep dive experience research, idea capture and innovation management for both internal and external processes. Beyond our software offerings, we provide a range of CX services, such as managed program operation and support, educational and certification programs, and impactful strategy consulting.

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SundaySky empowers businesses to create videos faster, easier and more personalized. Our easy-to-use Enterprise Video Platform, powered by AI, helps businesses engage viewers for longer with powerful personalization and  improve operational efficiency by reducing costs and the need for specialized skills. Growing businesses and leading brands alike, including 1000Bulbs.com, 1-800 Contacts, Aetna, Bank of America, iTHINK Financial, Okta, SalesIntel, Staples, UnitedHealthcare and many others, have adopted SundaySky to modernize the way they create, personalize and distribute videos at scale. SundaySky is headquartered in New York, with offices in Tel Aviv and Tokyo.

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Thematic unlocks actionable customer insights from unstructured text feedback at scale in real time, using the best AI models in one tool. Our customers get quick access to quantified and rich insights, saving thousands of hours.

Now you can empower everyone across the company with an understanding that helps them to be customer led. Your insights are traceable, quantified and rich with customer comments.

The launch of Thematic Answers in 2023 allows you to get insights at the click of a button. With advanced language models, you can ask any question of your feedback. Identify pain points, uncover the drivers of CX metrics, find supporting quotes, and receive issue-solving suggestions.

Thematic is more than a tool for discovering insights. It saves your team thousands of hours in data preparation and analysis. And with no need to train AI models or manually code responses, as our customer LendingTree say, ‘Thematic works straight out of the box.’

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Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever – to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial – we help consumers make the right choices and businesses to build trust, grow and improve.

Trustpilot has over 300 million reviews on the platform, 57 million monthly active users across the globe, and 117 billion annual Trustpilot brand impressions. We have over 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

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Zoho creates 45+ apps to solve business problems for over 50M users around the world. Zoho also offers a range of developer tools: business users can rapidly create custom low-code applications with Zoho Creator; professional developers can build on a full stack serverless platform, Zoho Catalyst.

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JourneyTrack is a cutting-edge cloud-based (SaaS) platform that revolutionizes customer journey management for enterprises. Providing a comprehensive visualization and deep understanding of end-to-end customer experiences empowers businesses to accelerate their digital transformation.

JourneyTrack is about collaboration, standardization, democratization, management, and governance. It’s everything you need to bring all of your customer data together into insights-driven customer experiences that tie to your organization’s strategic goals and revenue targets.

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OP360 was founded in 2006 by experienced business entrepreneurs on a relationships-first philosophy. Bolstered by their first-hand experience, they set forth with one goal in mind: to be a trusted global workforce partner and position the business as a one-stop, full-service outsourcing company that delivers streamlined solutions for brands and businesses all while reducing costs, improving service levels and growing top-line performance. From end-to-end omnichannel experience solutions to outbound sales and back-office, OP offers services in inbound/outbound call center, data center, accounting, technology support, application/web development and back-office.

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Wripple is an on-demand talent platform for the modern marketing workforce, offering a private marketplace of vetted talent and software to manage freelancer operations in one place.

We help companies hire specialized freelance and contractor talent quickly for marketing needs. Clients include Coca-Cola, Delta Air Lines, First Horizon Bank, Nestlé and others.

Wripple offers:

• Access to on-demand talent across 50+ roles and 35+ projects.
• Specialized experts providing strategic value and fresh perspectives.
• Outsourced freelance operations—classification, contracting, and payment.
• Savings of 40% or more compared to traditional talent providers.
• No subscription or license fees.
• Dedicated client leads.

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