2025 Sponsors
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Contact us at sponsorships@forrester.com to discuss 2025 exhibition, branding, and speaking opportunities, or call +1 888.343.6786.
Sponsor a Forrester Event
Forrester Events brings together a premium audience of top business and technology leaders and influencers across our B2B, Customer Experience, Security & Risk, and Technology & Innovation Summits.
Gain valuable exposure through speaking opportunities, product demos, a centrally located exhibit space, conference passes, and more.
All Sponsors
NICE
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center –and beyond.
CSG
CSG empowers companies to drive experience-led growth in every interaction. Our suite of customer experience solutions goes beyond journey mapping, as we help organizations of any size create personalized customer journeys that are frictionless and drive value at every touchpoint. With connected data and award-winning real-time journey orchestration, we help harmonize your engagement channels, enticing customers to choose your brand every day, nurturing loyal relationships that build sustainable growth.
Want to start delivering experiences expected out of world class brands?
To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter.
Qualtrics
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business– customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)–the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com or chat live with us during the event.
Alchemer
Alchemer is powering the world’s most successful feedback programs. We offer the most flexible feedback platform that allows organizations to hear from their customers and employees in the moments that matter most. By integrating into the systems organizations use every day, Alchemer keeps feedback in the hands of the people who can immediately take action and close the loop. We also provide Alchemer Digital that helps organizations to engage across multiple digital channels including apps plus marketing and e-commerce websites. We recently launched Alchemer Research Solutions, a full-service market research team available to help expand and scale research capabilities to effectively get the insights needed.
TheyDo
TheyDo is the first platform that can show businesses all parts of all journeys in one place. It’s the only platform where all metrics and quantitative data are linked to the actual touchpoint where the data is coming from, and where all qualitative insights complement and support the emotional aspect of each journey step.
With TheyDo, teams from across functions – CX to product, marketing, sales, and customer success – can manage all of their data and insights in the context of where it takes place across each journey. From here, they collaborate in real-time, spot opportunities, and prioritize work. Not only does this give their company a competitive advantage, but it brings the customer front and center in everything they do.
CallMiner
Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. CallMiner is the global leader in conversation analytics to drive business performance improvement.
Observe.ai
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on a 30 billion-parameter contact center large language model (LLM) and the most accurate Generative AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention to better compliance.
QuestionPro
QuestionPro is a comprehensive customer experience (CX) solution provider, partnering with businesses of all sizes to drive revenue through enhanced customer insight and experience management. Our CX offerings feature an array of award-winning platforms, including voice of the customer (VoC) feedback management (QuestionPro CX), journey mapping and optimization (SuiteCX by QuestionPro), reputation management, deep dive experience research, idea capture and innovation management for both internal and external processes. Beyond our software offerings, we provide a range of CX services, such as managed program operation and support, educational and certification programs, and impactful strategy consulting.
Thematic
Thematic unlocks actionable customer insights from unstructured text feedback at scale in real time, using the best AI models in one tool. Our customers get quick access to quantified and rich insights, saving thousands of hours.
Now you can empower everyone across the company with an understanding that helps them to be customer led. Your insights are traceable, quantified and rich with customer comments.
The launch of Thematic Answers in 2023 allows you to get insights at the click of a button. With advanced language models, you can ask any question of your feedback. Identify pain points, uncover the drivers of CX metrics, find supporting quotes, and receive issue-solving suggestions.
Thematic is more than a tool for discovering insights. It saves your team thousands of hours in data preparation and analysis. And with no need to train AI models or manually code responses, as our customer LendingTree say, ‘Thematic works straight out of the box.’
JourneyTrack
JourneyTrack is a cutting-edge cloud-based (SaaS) platform that revolutionizes customer journey management for enterprises. Providing a comprehensive visualization and deep understanding of end-to-end customer experiences empowers businesses to accelerate their digital transformation.
JourneyTrack is about collaboration, standardization, democratization, management, and governance. It’s everything you need to bring all of your customer data together into insights-driven customer experiences that tie to your organization’s strategic goals and revenue targets.
CX Summit North America · June 23 – 26, 2025 · Nashville & Digital
Contact us at events@forrester.com.