Summary
Healthcare gets a new home in 2021: Virtual care visits will continue to surge, and healthcare leaders will invest in hospital care at home to recover a $350 billion loss due to declining visits. Physical healthcare spaces will lose their allure as health systems transform waiting rooms and make the care process virtual and touchless; healthcare organizations will struggle to meet accessibility needs. Every company that reopens a workplace will become a healthcare company as employers attempt to safeguard employees and mitigate the spread of COVID-19. In this report, we explore Forrester’s predictions for healthcare in 2021.
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