Media Alert

One year ago, COVID-19 was declared a global health emergency, impacting all sectors virtually overnight. With the pandemic hitting this benchmark, Forrester analysts are available for interviews to discuss how specific sectors have been impacted these past months worldwide, as well as what 2021 will look like as we keep adjusting to this “new normal.” [...]

One year ago, COVID-19 was declared a global health emergency, impacting all sectors virtually overnight. With the pandemic hitting this benchmark, Forrester analysts are available for interviews to discuss how specific sectors have been impacted these past months worldwide, as well as what 2021 will look like as we keep adjusting to this “new normal.” [...]

New Forrester research outlines five key advances that are redefining AI use cases and shattering obstacles to enterprise AI adoption. Per Forrester, these advances are already entering commercial products, and forward-looking enterprises need to start preparing if they want to reap their competitive advantages. They include the following: Transformer networks: Giant pretrained, customizable, hyperaccurate, multitasking deep learning [...]

The colocation and data center markets have been undergoing rapid shifts in both the vendor landscape and the ways that customers consume services. With Europe and North America remaining the largest markets for global colocation providers, dominant players try to stand out by addressing key customer needs and trends in different ways.  New Forrester research identifies major [...]

CAMBRIDGE, Mass., January 27, 2021 — Forrester Research, Inc. (Nasdaq: FORR) will broadcast its fourth-quarter and full-year earnings conference call at 4:30 p.m. Eastern time on Thursday, February 11, 2021. The call will be available at forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may preregister for the call at [...]

Events will bring together analysts, inspirational speakers, innovative technology providers, and peers to help business and technology leaders accelerate growth in 2021 and beyond CAMBRIDGE, Mass., January 25, 2021 — Forrester (Nasdaq: FORR) today announced its global events schedule for 2021. All 2021 events will focus on providing actionable insights and sharing best practices to help [...]

VP and Principal Analyst Thomas Husson has offered insights regarding Samsung’s Unpacked on Thursday and its presentation of the new Galaxy S21 devices: “Samsung had no choice but to regain technology and innovation leadership in the premium smartphone market after Apple’s iPhone 12 momentum at the end of last year. The new range of Galaxy [...]

Forrester Research, Inc. (Nasdaq: FORR) today announced that Chief Executive Officer George Colony and Chief Financial Officer Michael A. Doyle will speak virtually at the Sidoti & Company, LLC Virtual Investor Conference on Wednesday, January 13, 2021 at 11:30 a.m. Eastern. A link to the live webcast of the presentation will be available via the [...]

CAMBRIDGE, Mass., October 16, 2020 — Forrester Research, Inc. (Nasdaq: FORR) will broadcast its third-quarter earnings conference call at 4:30 p.m. Eastern time on Thursday, October 29, 2020. The call will be available at forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may pre-register for the call at http://www.directeventreg.com/registration/event/5894106. Instructions are [...]

Firms will accelerate investments in new technologies and platforms to enable their workforce and provide differentiated experiences SINGAPORE, October 15, 2020 — Forrester (FORR: NASDAQ) predicts that 2021 will be the year that every company will double down on technology-fuelled experiences, operations, products, and ecosystems. According to Forrester’s Asia Pacific 2021 Predictions, released today, the success [...]

asSuncorp and Colonial First State top banking and superannuation rankings; communication and customer service are the most important drivers, respectively SYDNEY, October 9, 2020 — According to Forrester’s (Nasdaq: FORR) Australia Banking and Superannuation Customer Experience Indexes (CX Index™) 2020, CX quality in the two financial services industries remains undifferentiated. Forrester surveyed the customers of five banks — ANZ, [...]

Customers expect to receive efficient, effortless, personalized service from brands. But those experiences often disappoint. Companies know that good service is important; for many, customer service is the cornerstone of their customer experience strategy.   Per Forrester, a unified governance model for customer service delivery is no longer a nice-to-have but an imperative. Governance must include [...]

Open banking is shifting the paradigm of the financial services sector as increased connectivity, competition, and transparency change the way customers access financial data and services. Facilitated by the Monetary Authority of Singapore (MAS), Singapore is adopting an organic approach to open banking. Although open banking is not mandatory, Singaporean banks are embracing it, actively [...]

LONDON, Sept. 24, 2020 / — Forrester (Nasdaq: FORR) today announced the agenda for Summit EMEA 2020, its flagship B2B event for sales, marketing, and product leaders, which will be held as a live virtual experience from October 5–7, 2020. The event will spotlight specific challenges faced by B2B executives in Europe to help them adapt, plan, and devise new strategies [...]

In a new forecast by Forrester, online retail sales in Asia Pacific will grow from $1.5 trillion in 2019 to $2.5 trillion in 2024, with a compound annual growth rate (CAGR) of 11.3%. Forrester also estimates* that online retail sales in Asia Pacific is expected to get a boost from new buyers due to COVID-19, [...]

At its press event on Tuesday, Apple presented new wearables and iPads. Forrester VP and Principal Analyst Julie Ask and VP and Principal Analyst Thomas Husson both share perspective on Apple’s latest developments. From VP and Principal Analyst Julie Ask: The following are takeaways from today’s event on the Apple Watch: Apple is working hard [...]

This Thursday, Microsoft’s dual-screen Surface Duo arrived in stores in the US. VP and Principal Analyst J.P. Gownder has been using the device first-hand and is able to share further comments. Here is a first quick take from J.P.: “Microsoft’s Surface Duo represents a bold move: Back into phones after the Nokia fiasco; into Android phones despite its rivalry with Google; [...]

Mobile apps are the touchpoint of choice for millions of Indian consumers to manage their finances. Forrester data indicates that 70% of Indian online adults with a bank account do their banking on a mobile app or website using their smartphone.  A new report from Forrester reviews the mobile banking apps of 5 banks in [...]

On August 25th, accounting software provider Xero announced that it will acquire Waddle, a cloud-based invoice lending platform, for A$80 million to help SMBs get access to working capital. Providing a lending platform to other lenders lets Xero enter lending without the regulatory burden and risk on its balance sheets. Forrester’s Zhi-Ying Barry comments on [...]