Media Alert

New Forrester research outlines 15 critical risks businesses must consider as they develop their respective pandemic recovery plans. As organizations begin reopening offices, factories, retail locations, and other facilities June into July, employers must develop comprehensive pandemic management protocols (PMPs) that dictate which employees can return to work and when, and whether they will have [...]

Forrester has released new research that describes how finding security talent is essential to a security team’s success and minimizing risk to an organization. While today’s cybersecurity’s self-inflicted staffing shortage is reversible by casting a wider net and changing hiring processes, it’s not enough. Once rare talent is found, time must be invested by organizations [...]

As firms start to reopen office buildings and other facilities, they will have to develop detailed pandemic management protocols (PMPs) before they can safely ask their employees, customers, and others to return. In addition to health and safety risks, firms must also consider operational as well as privacy and compliance risks. If left unmitigated, these [...]

The COVID-19 pandemic has shuttered businesses around the world, forcing millions of people to work from home and millions more into unemployment. As the economic effects of closures cascade, firms need to accommodate customers and partners with uncertain or reduced incomes — or lose their business entirely. Forrester has published a new report which highlights [...]

Following the news that Facebook and Paypal have invested in GoJek, Indonesia’s ride-hailing and food delivery giant, Analyst Meng Liu has the following comments: With this investment, Facebook can expand its digital payment and financial services to Indonesia and more broadly to the Southeast Asian market. The payment sector is still underserviced and the opportunity [...]

In the aftermath of Facebook’s “virtual” employee walkout earlier this week, Forrester Senior Analyst Anjali Lai has offered the following consumer-driven insights: Employees showing their defiance against Facebook is unusual for the company, which up until now has managed to sustain a positive employee experience and loyalty among employees. But it’s not unusual for the [...]

At the start of 2020, India’s economy was struggling to shake off the impact of recessionary risks due to growing protectionism in the West and the US-China trade war. While the country’s GDP growth of nearly 6% was low for India, it was still on track to achieve Forrester’s 2019 prediction of 7% tech spending [...]

The Coronavirus crisis has blown big holes in the software strategies of most enterprises. They suddenly and urgently need new applications to track people, tests, and assets; administer new programs; coordinate the work of employees stuck at home; and fix broken business processes. As a result, per Forrester, application development and delivery (AD&D) is responding [...]

Consumers have long awaited a better way to understand where to go for care. The COVID-19 pandemic has further exacerbated this problem on a national stage. Yet self-triage solutions, which provide actionable recommendations to users on what to do next, are poised to become a mainstay of the digital front door in healthcare. These are solutions [...]

For nearly a century, banks have had a great run. They’ve played an essential and highly visible role in people’s lives, and most have consistently made tidy profits as a result. Yet many customers think of banks as undifferentiated, and a fast-growing crop of disruptors is threatening bank brands’ relevance. The primary danger for banks [...]

In the last decade, social media has become a quagmire of marketers competing for consumers’ attention. Companies are the party crashers that social users never invited and are often clueless about what consumers want on social networks. Analyst Jessica Liu explains in her new report, “It’s OK To Break Up With Social Media”, why companies [...]

As we emerge from the Coronavirus crisis, firms will undoubtedly look to automation as a way to mitigate the risks that future crises pose to the supply and productivity of human workers. The report “The COVID-19 Crisis Will Accelerate Enterprise Automation Plans” details how automation has been a major force reshaping work since long before the pandemic, and how it’s now taking on a new [...]

For years, Chinese consumers have strongly correlated tech innovation with significant improvements in their quality of life. The COVID-19 crisis, which has shown how tech can serve customers in novel ways, has seemingly strengthened this relationship. However, we see signs that trust in certain technologies and their uses and owners is eroding, especially around data [...]

Cambridge, Mass., May 7, 2020 . . . Forrester Research, Inc. (Nasdaq: FORR) today announced its 2020 first-quarter financial results and updated its financial outlook for the full year 2020. First-Quarter Financial Performance Total revenues were $106.3 million for the first quarter of 2020, compared with $100.6 million for the first quarter of 2019. Research [...]

Government agencies like the National Health System (NHS) in the UK must enforce strong data governance to protect their citizens. The creation of the “COVID-19 datastore” — a centralized government database — means that the UK government, the NHS, and a group of tech companies are collecting, aggregating, and mining confidential and sensitive data of [...]

Forrester has published a new report which forecast that global retail sales will drop by US$2.1 trillion in 2020. China is the worst affected country in the Asia Pacific region, with US$192 billion of retail sales (excluding restaurants, automobile, and gasoline) lost from January to February 2020 as compared to the same period in 2019. We [...]

Before the coronavirus pandemic, more than 200 million workdays were lost due to mental health conditions each year – the equivalent of $16.8 billion lost in employee productivity. As employees think about returning to work, they face uncertainty about what the new normal will look like. Employers must continue to offer mental health support to [...]

In recent years, digital retail payments have made inroads throughout Asia Pacific, supplanting traditional ways of paying for retail purchases, like cash and credit cards. Four catalysts are driving its growth in the region: digitally empowered customers, digital-aware regulators, digital platforms, and digitally transforming banks. In a new report, Forrester examined the landscape, opportunities, and [...]

The effects of coronavirus on consumers, businesses, and insurers will outlive the far reaching and severe impact the virus has already had. However, the current pandemic will change the insurance industry irrevocably over the next decade in the following ways: A bigger shift to contract employees (and robots) upending workers compensation Remote work models passing muster, driving [...]