Media Alert

An easy-to-use Web site and excellent customer service helped 800.COM emerge as the No. 1 electronics site in the latest PowerRankings announced today by Forrester Research, Inc. (Nasdaq: FORR). Forrester PowerRankings combine survey data from online consumers and unbiased shopping tests to provide objective rankings of leading eCommerce sites. Following 800.COM are Amazon.com, buy.com, and [...]

A new Report from Forrester Research B.V. (Nasdaq: FORR) analyzes how Europe’s financial establishment is trailing behind rapidly growing upstarts in giving customers choice and advice. The established firms must therefore reorganize, separate distribution from manufacturing, and create partnerships with the newcomers in order to survive. “Most of the financial institutions we interviewed are venturing [...]

Over the next two years, successful online pharmacies will move beyond improving infrastructure to providing high-level services that will enable patients to comply with drug therapies. According to a recent Report from Forrester Research, Inc. (Nasdaq: FORR), pharmacy sites will use patient compliance programs to add $1.3 billion to their top lines by 2004. ePharmacies [...]

“Homeless” surfers — Internet users who are online from locations other than home — account for 10% of all European consumers. Forrester Research B.V. (Nasdaq: FORR), Europe’s foremost source of eCommerce research and analysis, recently published results of the first-ever analysis of this important segment of the population, which was drawn from Forrester’s Technographics® 2000 [...]

Forrester Research, Inc. (Nasdaq: FORR) today announced the hiring of Analyst Eric Scheirer to join the company’s Media & Entertainment research team. Scheirer joins Forrester from the MIT Media Laboratory, where he received his Ph.D. researching computer music, machine listening, and audio compression. Dr. Scheirer brings valuable technical knowledge and experience in the media industry [...]

For US companies, multilingual sites are no longer optional. According to a new Report from Forrester Research, Inc. (Nasdaq: FORR), firms must build a centralized palette of software to gain leverage, consistency, and speed while letting local offices choose which components to implement. In-country teams will customize applications to meet local needs, using translation to [...]

Internet penetration in the UK has risen to 25% as the Web increasingly becomes a feature of home life, according to the latest UK Internet User Monitor™ from Forrester Research (Nasdaq: FORR). In May 2000 the Internet was used regularly (once a month or more) by a quarter of the UK population — up from [...]

Exceptional customer service propels drugstore.com into the No. 1 slot in the Health category of the latest PowerRankings announced today by Forrester Research, Inc. (Nasdaq: FORR). Forrester PowerRankings combine survey data from online consumers and unbiased shopping tests to provide objective rankings of the leading eCommerce sites. Following drugstore.com are more.com, PlanetRx.com, MotherNature.com, Vitamins.com, VitaminShoppe.com, [...]

Forrester Research, Inc. (Nasdaq: FORR) today announced findings from its Finance & Technology Forum “New Realities In Online Financial Services.” The Forum, which focused on how eBusiness networks will transform financial services, began on June 25 at the Sheraton New York Hotel & Towers in New York City and closed yesterday afternoon. The Forum explored [...]

For most UK media players, break-even is at least five years away — which is forcing content owners to redefine their online business models and form new retail partnerships, according to a report from Forrester Research (Nasdaq: FORR). “Today’s business models based on percentages of revenues generated from clickthrough sales will only give media sites [...]

US firms will outsource close to $20 billion this year for the strategy, marketing, design, and technical services associated with building advanced eCommerce sites. The prime beneficiaries of this spending are the eCommerce integrators (eCIs) — professional services firms that design, build, and deploy these sites. Despite the demand for their services, the eCIs are [...]

Online sales of replenishment goods in Europe will surpass the US to total [EURO]55 billion in 2005 — 5% of total sales. A new Report from Forrester Research B.V. (Nasdaq: FORR) analyzes what this crucial shift will mean for the food retail industry. Forrester believes the balance of industry power will shift to a few [...]

To optimize online benefits to in-store shoppers, North American retailers must roll out Web-enabled devices to offline shops. According to a new Report from Forrester Research, Inc. (Nasdaq: FORR), retailers must implement kiosks and Web-enabled point-of-sale (POS) systems to supplement face-to-face service and sell product available solely through the Web. To manage these new multiple [...]

Despite common misconceptions, most of the affluent in North America — those with investable assets of at least $1 million — use the Internet more than other consumer groups. According to the first Report in the Technographics® Affluent Lens from Forrester Research, Inc. (Nasdaq: FORR), millionaires research and buy everything from books and jewelry to [...]

Forrester Research, Inc. (Nasdaq: FORR), the leading independent research firm for the Internet, announced today that new research entitled “Broadband And New Devices Redefine The Internet” will be released at eMarketWorld.com’s first eMediatainmentWorld, June 28, at the Westin Bonaventure Hotel in Los Angeles. eMediatainmentWorld is the first and only conference and marketplace focused exclusively on [...]

The National Retail Federation (NRF) and Forrester Research, Inc. (Nasdaq: FORR), in conjunction with Greenfield Online, today announced the results of the latest NRF/Forrester Online Retail Index. According to the fifth survey in a monthly series, flowers and linens/home décor bloomed, despite a decrease in overall spending per consumer. The Index also revealed increases in [...]

The Center for Creative Leadership (CCL®), one of the largest institutions in the world that is focused solely on advancing the understanding, practice, and development of leadership, and Forrester Research, Inc. (Nasdaq: FORR), the premier source of research and analysis on the global Internet economy, today announced a strategic alliance focusing on the impact of [...]

Lands’ End and L.L. Bean go neck-and-neck for the top two positions, while Dot Com retailers fall out of the race altogether in the Apparel category of the latest PowerRankings announced today by Forrester Research, Inc. (Nasdaq: FORR). Forrester PowerRankings combine survey data from online consumers and unbiased shopping tests to provide objective rankings of [...]

Online insurance ‘supermarkets’ will emerge to dominate sales in the UK as consumers tire of filling in endless forms to buy online, according to a new Report from Forrester Research Ltd. (Nasdaq: FORR). By 2005, about 20% of all general insurance sold to personal customers will be sold online, much of it through supermarkets, creating [...]