Press Release

Dr. Reddy’s Laboratories and Union Bank of the Philippines recognized for building their technology strategies around customers to fuel business growth SINGAPORE, September 21, 2023 — Forrester (Nasdaq: FORR) today announced that Dr. Reddy’s Laboratories and Union Bank of the Philippines are the winners of its Technology Strategy Impact and Enterprise Architecture Awards for Asia Pacific, respectively. [...]

The in-person and digital event will equip technology leaders in the region with the latest research and insights to fuel business growth using emerging technologies like generative AI  LONDON, 18 September, 2023 — Forrester (Nasdaq: FORR) today announced the full conference agenda for Technology & Innovation EMEA, held in London and digitally 12–13 October 2023. As technology finds [...]

The event will showcase new research and best practices to help B2B marketing, sales, and product leaders achieve growth in a competitive environment  LONDON, 18 September 2023 — Forrester (Nasdaq: FORR) today announced the full conference agenda for its B2B Summit EMEA event, held in London and digitally from 9–11 October 2023. Given the current economic volatility, B2B leaders [...]

Citibank reclaims the top spot due to its laser focus on delivering emotionally positive experiences  SINGAPORE, September 13, 2023 — Forrester’s (Nasdaq: FORR) 2023 Singapore Banking Customer Experience Index (CX Index™) reveals an overall decline in CX quality amongst multichannel banks, resulting in mixed results and a reshuffle of the rankings. According to this year’s CX Index rankings, [...]

Enterprise AI initiatives will boost IT organizations’ productivity and creative problem-solving by 50% in the year ahead AUSTIN, Texas, and CAMBRIDGE, Mass., September 8, 2023 — According to Forrester’s (Nasdaq: FORR) 2024 Tech Leadership Predictions, which will be unveiled at Technology & Innovation North America next week, 87% of US enterprise technology leaders anticipate increasing [...]

Attendees will hear from Forrester’s Return on Integration Honors and Programs of the Year Award winners on how they tackled their most pressing challenges to drive growth   SINGAPORE, September 6, 2022 — Forrester (Nasdaq: FORR) will recognize UiPath, a leading enterprise automation software company, as this year’s Return on Integration Honors winner at its B2B Summit APAC, held [...]

The event will share actionable insights to help B2B marketing leaders in Asia Pacific (APAC) align their revenue engine to accelerate growth and drive customer retention  SINGAPORE, August 25, 2023 — Forrester (Nasdaq: FORR) today announced the full conference agenda for its B2B Summit APAC event, being held in Singapore and digitally on 19–20 September 2023. The premier event [...]

İşbank and Schneider Electric recognised for building their technology strategies around customers to fuel business growth  LONDON, August 22, 2023 — Forrester (Nasdaq: FORR) today announced that İşbank and Schneider Electric are the winners of its Technology Strategy Impact and Enterprise Architecture Awards for Europe, the Middle East, and Africa (EMEA), respectively. These awards, which will be presented [...]

Falabella and U.S. Bank recognized for building their technology strategies around customers to fuel business growth  CAMBRIDGE, Mass., August 9, 2023 — Forrester (Nasdaq: FORR) today announced that Falabella and U.S. Bank are the winners of its Technology Strategy Impact and Enterprise Architecture Awards for the Americas, respectively. These awards, which will be presented at Technology & [...]

The event will offer research and best practices to help leaders navigate generative AI’s challenges and build insights-driven strategies that fuel business growth. CAMBRIDGE, Mass., August 2, 2023 — Forrester (Nasdaq: FORR) today announced the full conference agenda for Data Strategy & Insights 2023, being held in Austin, Texas, and digitally, September 13–14, 2023. As generative AI rapidly permeates [...]

Eighty-four percent of US technology leaders expect a budget increase in 2024; AI will snag the biggest increase CAMBRIDGE, Mass., August 1, 2023 — According to Forrester’s (Nasdaq: FORR) 2024 Planning Guides, more realistic budget expectations will serve leaders well as they enter 2024, but now is not the time to hunker down, as stakeholder expectations for [...]

The event is designed to empower technology leaders to maximize return on their investments and build greater resilience while learning how to leverage AI to outpace the competition and accelerate their company’s growth. CAMBRIDGE, Mass., July 31, 2023 — Forrester (Nasdaq: FORR) today announced the full conference agenda for Technology & Innovation North America 2023, being held in Austin, [...]

Forrester Research Reports 2023 Second-Quarter Financial Results CAMBRIDGE, Mass., July 27, 2023 — Forrester Research, Inc. (Nasdaq: FORR) today announced financial results for the second quarter ended June 30, 2023, with flat contract value (CV), at $344.0 million, compared with the prior year. “While the tech recession and uncertain macroeconomic environment continued to have the [...]

CAMBRIDGE, Mass., July 12, 2023 — Forrester Research, Inc. (Nasdaq: FORR) will broadcast its second-quarter earnings conference call at 4:30 p.m. Eastern time on Thursday, July 27, 2023.  The call will be available at Forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may [...]

Over the next few years, firms will need to balance risk with reward when unlocking the transformative benefits of generative AI  CAMBRIDGE, Mass., July 12, 2023 — According to Forrester’s (Nasdaq: FORR) The Top 10 Emerging Technologies In 2023 report, generative AI will begin to deliver significant return on investment for most enterprises in the [...]

Faced with economic and cost-of-living challenges, customers expect stronger levels of empathy and dependability from their banks  LONDON, June 29, 2023 — According to Forrester’s (Nasdaq: FORR) Financial Services Customer Trust Index, not a single UK, French, or Italian bank demonstrates strong levels of trust with its customers. Furthermore, many customers believe that European banks [...]

Award recognizes an organization that transforms its security, privacy, and risk strategy to build and strengthen stakeholder trust CAMBRIDGE, Mass., June 21, 2023 — Forrester (Nasdaq: FORR) opened calls today for nominations for its Security & Risk Enterprise Leadership Award, which recognizes an organization’s excellence in designing and executing a security, privacy, and risk strategy [...]

One out of five Canadian brands experienced a drop in CX quality over the past 12 months CAMBRIDGE, Mass., June 20, 2023 — Forrester’s (Nasdaq: FORR) Canada Customer Experience Index Rankings (CX Index™) reveal that the average CX quality among Canadian brands fell for an unprecedented second year in a row as brands struggled to [...]

While four out of five business leaders say improving CX is a high priority, only 6% of brands see an increase in their CX quality NASHVILLE, Tenn., and CAMBRIDGE, Mass., June 13, 2023 — According to Forrester’s (Nasdaq: FORR) US Customer Experience Index (CX Index™) rankings, CX quality among brands in the US declined for [...]