Summary
Successful customer experience (CX) teams are collaborators, not conquerors. We identified five distinctive strategies that power sustainable CX transformation through organizational alignment, based on over 300 stories from CX teams. This report includes 20 examples of CX teams employing collaboration strategies in financial services, healthcare, retail, government, manufacturing, high-tech, telecommunications, and business services.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).