Media Alert
4 days ago
According to Forrester’s 2024 European Banking Customer Experience Index (CX Index™) rankings, CX quality has dropped significantly throughout the region. Compared to other countries, the UK provides the highest-quality customer experiences, with half of the top 10-ranking banks in Europe from the UK. Based on a survey of more than18,000 customers in France, Germany, Italy, [...]
Media Coverage
August 23, 2024
Fortune: Principal Analyst Allie Mellen addresses Microsoft’s plans to organize a special summit with CrowdStrike, government officials, and tech firms to prevent another global computer meltdown. She adds this is a “very good step” because the company can reassure other firms and government officials of its commitment to “equitable kernel access”. Read the full article here. [...]